Company: ICON Communications Centres
Field: Customer Service
Job Type: Full time
Posted on: 29.09.2016
Customer Care & Billing Specialist (Native English)
Answer incoming calls from customers to answer inquiries and questions primarily about bills, handle complaints, troubleshoot problems and provide information. Take ad-hoc orders for additional features and handsets.
Main tasks are:
• Answer calls and respond to emails
• Handle customer inquiries both by phone and by email
• Handle all billing enquires
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Enter new customer information into system
• Update existing customer information
• Process orders, forms and applications
• Identify and escalate priority issues
• Route calls to appropriate resource
• Follow up customer calls where necessary
• Document all call information according to standard operating procedures
• Complete call logs
• Native level of English
• Dynamic, positive, hard-working & persuasive personality
• Proficient in relevant computer applications
• Required language proficiency
• Knowledge of customer service principles and practices
• Knowledge of call centre telephony and technology
• Some experience in a call centre or customer service environment
• Good data entry and typing skills
• Knowledge of administration and clerical processes
• Excellent working conditions in a successful international company
• Healthy remuneration package
• Real opportunity to advance your career
• A diverse and progressive work environment
• Constant development potential
• The benefit of industry-leading continuous personal development within a major global company
Please note: Due to the high volume of applications we now receive for each job post it is often only possible to contact you if you have been shortlisted for an interview.
For more details please contact ICON’s recruitment department:
+420 221 709 222 or send your CV directly.
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