Basic information:

Company: Deutsche Post DHL Group

Field: Customer Service

Job Type: Full time

Posted on: 08.10.2016

Salary:

Negotiable salary

Languages

German

IT Helpdesk Support with German and English

Jump-start your IT career with DHL IT Services, an award winning employer and Service Desk department, winner of Czech Employer of the Year in Prague 2015, SDI award for Best Large Service Desk 2015.

You will provide 1st level IT Support to our colleagues from within Deutsche Post DHL global logistics group and ensure that their day-to-day and long-term IT matters are resolved. As our employee you will become part of DPDHL with offices in over 220 countries and global employee community of almost half million people. Our office in Prague operates an internal data center with about 1,400 employees of app. 70 nationalities.

YOUR WORK

You will work as a member of an international team for 40 hours per week, Monday to Friday, covering core hours between 7 am and 9 pm in various 9 hours’ shifts.
You will be 1st point of contact for the internal employees of DHL and help them with their IT related concerns and issues.
You will respond to user requests by telephone/Service Management Tool in a professional and timely manner.
You will reassign service-calls to appropriate 2nd and 3rd line support groups.
You will contribute to keeping track of organization’s IT assets by maintaining and reporting up-to-date and accurate inventory information.
As we are a process and standard oriented organization – as the IT industry requires – you will be expected to follow agreed standards and procedures in all aspects of work.

YOUR SKILLS

Speaking fluent German and English with corresponding writing skills in both languages
IT skills at least on a basic user level are required (you will be further trained); higher level of IT skills may give you an advantage both for the job within the Service Desk and for possible advancement within the company.
Experience with any kind of customer service is an advantage.
Being punctual and reliable.
Ability to work in a multinational team or simply get along with people from various culture backgrounds, tolerance and
Sensitivity to cultural differences is important to us.
You should like helping to solve problems for people and have good analytical and problem-solving skills.

WE OFFER

Stable work environment
Monthly salary plus after probation period monthly performance bonus based on measured targets
Extensive benefits package including five weeks holiday, social activities, lunch vouchers and more
Initial induction and technical training
On-going professional training and development such as opportunity to obtain generally accepted IT industry certifications – ITIL, HDI, CompTIA, MS Office, which provide a solid foundation for further IT career growth
Relocation support is a possibility


For more information about a career in DPDHL, please visit http://www.dpdhl.com/en/career.html.

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