Company: Medtronic Czechia s.r.o.
Field: Customer Service
Job Type: Full time
Posted on: 14.10.2016
Credit Services Representative (with English) – Prague
As member of the growing Credit and Collections team, you will provide professional and focused services to Customers and optimize the client’s cash-flow. You will be responsible for all collections activities on the assigned portfolios as well as for review of customers’ credit reports and other relevant information in order to assess credit risk and make necessary recommendations.
The Primary Responsibilities of a Credit Services Representative are:
Daily interaction with Customers and internal stakeholders as it relates to collections, order release, setting of credit limits and dispute resolution
Responsible for all collections activities on the assigned portfolios. Activities include minimizing balances on customers’ accounts, timely escalation/resolution of disputes and collection issues through leverage of professional relationships with internal and external customers.
High volumes of telephone calls expected.
Providing accurate and informed responses to customers (internal & external) queries through correspondence and telephone contact.
Adding value to the business by consistently improving processes and maximizing cash flow for the assigned portfolios
Analysis of credit reports in order to assess credit risk and make necessary recommendations to the business
Preparing reports to aid management and perform account and customer reconciliations as necessary
Ad-hoc request to work on projects/jobs within the SSC finance team.
Requirements of the Credit Services Representative role are:
2 or more years of experience in customer facing roles, preferably in credit/collections
Fluency in English, additional languages will be considered an advantage
Excellent oral, written, and presentation skills with the ability to deal tactfully, confidently, and ethically with both internal and external customers
Excel skills – intermediate level as a minimum
Knowledge of basic accounting principles and good knowledge of cash collection processes are an advantage
Computer literate and previous experience with Microsoft Excel, Outlook, and ideally Access is essential
Ability to identify problems & find appropriate solutions
Attention to detail
Ability to follow procedures and guidelines to successfully maintain a standard required
Experience with SAP and FSCM is an advantage
This role is target-driven and the candidate must have the ability to work independently, with initiative, self-motivation, discipline and high standard of work ethic.
Romanian or Bulgarian or Serbian (with English), nice to have (additional): Croatian, Slovenian, French (with English), Czech or Slovak (with English), nice to have (additional): Hungarian
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.
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