Basic information:

Company: CDK Global

Field: Customer Service

Job Type: Full time

Posted on: 10.01.2017


Negotiable salary



Support Analyst - Dutch

Careers with CDK Global - where to next?
So,who are we and what do we do?

CDK Global is the largest global provider of integrated information technology and digital marketing solutions to automotive dealerships and manufacturers in more than 100 countries worldwide for the world’s biggest car brands.

What you’ll be doing?

You'll be providing software support to our customers who are some of the biggest car brands and dealerships in The Netherlands that use our technology & information solutions. We look for natural problem solvers and what’s great about us is that we don’t tier. This enables each team member to challenge their own thinking and develop their technical skills and knowledge through dealing with more and more complex software issues.

You'll be taking ownership of software related issues and troubleshooting them in order to solve the issue. You'll be working with our customers in order to gather as much information from them as possible and to manage their expectations from case start through to case closure. Due to this we look for excellent customer and people skills in our team members. There are no scripts and some of our issues are unknown. This means that you will need to have the drive to understand not only what the problem is but also identify the root cause of it.

On a daily basis you’ll be;

Taking direct ownership of software related issues through our case management system, WebChat and phone.
Analysing and resolving complex software product issues, using analytical, technical or programming skills
Making initial contact with the customer who logged the issue to understand, gather information and try to recreate the issue
Managing a range of technical cases at any one time at all different complexities
Interpreting, debugging application code and isolating issues
Guiding, advising and coaching other team members and our customers on issue and problem resolution
Documenting solutions and producing written guidance on resolution steps and procedures
Reporting issues and recommending process improvements
Providing coaching and support to other analysts within the team on product and technical issues

Who do we look for?

We look for people with the right cultural fit. That means being passionate and enthusiastic and having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours.

This might be the job for you if…

You enjoy solving problems. You’ll enjoy taking on difficult challenges and finding creative solutions to technical issues. If you don’t know the answer, you’ll dig until you find it. You will be a natural trouble shooter. You will not just enjoy figuring out the solution but also solving the root cause of the issue too.

You enjoy helping people. You’ll enjoy helping people through to issue resolution. Our customers may not be technical wizards so it’s all about talking to them on their level to help them.

You enjoy your tech. You’ll enjoy developing your existing tech knowledge and learning new things. You’ll enjoy learning about new product features and using a wide range of technology.

You speak fluent Dutch and English
. You'll be working with our customers in Dutch and working with your team members in English. We look for C1/C2 level in both.

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