Basic information:

Company: ICON Communications Centres

Field: Customer Service

Job Type: Full time

Posted on: 11.01.2017


Negotiable salary



2nd level Support for Educational Technology

Our client is a global education technology manufacturer and software developer creating classroom technology, training programs and support materials to facilitate math and science education by working with educators throughout the world to connect the classroom learning experience with real-world applications.

Vacancy description:

This vacant position servicing the Texas Instrument account; is for a technical support communication specialist, focusing on service excellence to promote the highest quality customer care to best support customer retention and the identification of new business opportunities. The successful candidate will have great phone/communication skills and as you would expect an aptitude for technology. All candidates must possess an excellent level of English.


Excellent communication skills, fluent verbal and written in English language plus any secondary language.
Nordic/German would be considered an advantage
• Technical aptitude, technical help desk experiences a must
• Customer oriented and motivated with the desire to succeed
• Interest in and willingness to work in an electronic environment
• Experience in software related roles including software deployment
• Experience in remote desktop management
• Experience with Windows OS and Mac OS
• Able to assist customers remotely with installation related issues on various platforms
• Experience in reconfiguring security profiles, proxy servers
• Knowledge of virtualization / cloud platforms
• Knowledge of MS Office, share point and Database Systems, Oracle applications
considered an asset
• Experience of working with or troubleshooting software problems desirable
• Honesty, integrity, accuracy and team spirit.
• Legally qualified applicants to work in the Czech Republic will have priority for immediate start

We offer:

• A fantastic learning opportunity with potential to grow
• Excellent working conditions in a successful international company
• Healthy remuneration package
• Real opportunity to advance your career
• A diverse and progressive work environment
• Constant development potential
• The benefit of industry leading continuous personal development within a major global company

For more details please contact ICON’s recruitment department:
+420 221 709 222 or send your CV directly.

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