Basic information:

Company: ICON Communications Centres

Field: Customer Service

Job Type: Full time

Posted on: 11.01.2017


Negotiable salary



Native English speakers Customer Care & Billing Specialist

Our client for this project is a leading provider of communications services connecting consumers and businesses through cloud-connected devices worldwide. They provide a robust suite of feature-rich residential and business communication solutions that offer flexibility, portability and ease-of-use for both landline and mobile phones.

Vacancy description:

Answer incoming calls from customers to answer inquiries and questions primarily about bills, handle complaints, troubleshoot problems and provide information. Take ad-hoc orders for additional features and handsets. Main tasks are:

• Answer calls and respond to emails
• Handle customer inquiries both by phone and by email
• Handle all billing enquires
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Enter new customer information into system
• Update existing customer information
• Process orders, forms and applications
• Identify and escalate priority issues
• Route calls to appropriate resource
• Follow up customer calls where necessary
• Document all call information according to standard operating procedures
• Complete call logs

Your profile:

• Native level of English
• Dynamic, positive, hard-working & persuasive personality
• Proficient in relevant computer applications
• Required language proficiency
• Knowledge of customer service principles and practices
• Knowledge of call centre telephony and technology
• Some experience in a call centre or customer service environment
• Good data entry and typing skills
• Knowledge of administration and clerical processes

We offer:

• Excellent working conditions in a successful international company
• Healthy remuneration package
• Real opportunity to advance your career
• A diverse and progressive work environment
• Constant development potential
• The benefit of industry leading continuous personal development within a major global company

For more details please contact ICON’s recruitment department:
+420 221 709 222 or send your CV directly.

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