Basic information:

Company: ACS Czech Republic s.r.o

Field: Customer Service

Job Type: Full time

Posted on: 10.03.2017

Salary:

Negotiable salary

Languages

English
Russian

Technical Helpdesk with Russian

As a Technical Helpdesk, you are responsible for the effective and customer-friendly telephone support for customers of the client with technical questions concerning smart phones and other telecommunication devices.

Most of the time you are the first point of contact for customers calling our contact center. You provide technical support to our customers (business-2-consumer) and try to exceed their expectations during each call. Technical Helpdesk is always portraying the company in a positive light and effectively managing sensitive issues.

What we offer:

·         Work for one of the most renowned companies in the world;

·         Initial and ongoing professional trainings with the focus on products and communication;

·         Full-time employment contract for one year with the possibility to prolong;

·         Competitive salary with performance bonuses and paid overtime;

·         The opportunity for professional and personal growth;

·         Friendly team;

·         Bonuses, meal vouchers, refreshment in the office, relax room, Multisport card, discounted mobile tariff.

·         Modern office near metro station.

What we require:

·         Native/fluent Russian;

·         Intermediate English;

·         Customer care experience is a big advantage;

·         Good communication skills;

·         Open minded and flexible personality;

·         Willingness to learn.

Apply for this position

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