Basic information:

Company: ManpowerGroup

Field: IT & Telecoms

Job Type: Full time

Posted on: 05.01.2017


Negotiable salary



Service Desk Agent

Job description

As Service Desk Agent, you will be responsible to operate Services on production (LAN/WAN, Fixed Voice, mobile Etc.) own incidents, resolve them swiftly and drives through to final fix, working with customers and other internal teams as appropriate. Minimize controllable outages by ensuring that services are proactively monitored.

What will you do for

The business
• Ensure that all services are actively monitored to proactively detect and fix any network fault.
• Ensure SLA's are achieved and client expectations are met (or exceeded).
• Responsible for the initial troubleshooting on Cisco devices, as well as opening tickets with the local providers.
• Technical review and ownership of network tooling and monitoring management systems.
• Ensure operational processes are followed and deliver best class technical support.
Your team:
• Bring your skills and personality to participate in an international, dynamic team focused on availability and quality of service
• Responsible to work closely with the recovery manager to operate the live services and avoid any disruption.
• Actively apply feedback received on day-to-day work and strive to improve performance


• Bachelor's degree in Information Technology, Computer Science or related field preferred
• General technical understanding of other technologies (eg. IP, MPLS, VoIP)
• Very good knowledge of English language (written and spoken)
Cisco certifications. CCNA preferred.
• Professional, structured and proactive approach to projects and customers.
• Team player with good organizational and communication skills.

Preferred skills

· Telco or IT experience is a plus

We offer

- Opportunity to work in a large international company

- Attractive working environment within a multinational telco company for one of the larges multinational customers
- Good financial evaluation
- Benefit program (5 weeks of vacation, 3 sickdays, lunch vouchers )
- Work in a friendly team

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