Basic information:

Company: Amazon

Field: Recruitment Consultancy

Job Type: Full time

Posted on: 13.10.2016


Negotiable salary



HR Contact Center Associate with languages

This is your chance to make history. Join the HR team for the Regional Shared Services located in Prague, which supports Amazon across certain EMEA Countries. The hub provides a multi-language capability to the internal customers, and is looking for HR Contact Center Associates (Tier 1) to join the new Shared Services Centre in Prague. Reporting into an HR Shared Services Tier 1 Team Leader, the teams provide first point of contact for employees and managers via phone, email and instant messaging (Contact Center Environment). This role is the front face of the service to the internal customers.


Receive queries via phone, email or chat and log contacts into the shared service case management system.
Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved.
Take ownership of customer / employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
Identify gaps in the supporting documentation and also areas where the level of customer service could be improved driving increased numbers of questions / queries being resolved at first contact.
Carry out audits and checks on responses and cases raised as required to ensure a high degree of accuracy and ongoing service delivery.
Communicate effectively both verbally and in written form with employees to explain and resolve queries and concerns. This could be via email, phone and chat / instant messaging.
Be part of a team that actively seeks customer feedback to improve levels of service.
Participation in the continuous improvement of HR processes.
Shift working patterns, 7 days a week (40 hours a week).

What we offer:

Unlimited contract
5 weeks of vacation
2 days per month home office option
Relocation package
Multisport card
Employee referral program bonus
Language courses
Varying local discounts e. g. for canteens, cafes etc.
An inspiring, energetic international team
In house canteen
Brand new office with chill out areas, relax room and activities like football table
Corporate events
Workplace refreshments
Life insurance and pension plan
Exposure to Amazon teams in various European countries
Possible internal and/or international growth
If you thrive in a challenging and fast-paced environment, you’ll meet your match with us, as you will be part of a vibe of constant improvement, where the things you do one moment, you will not necessarily be doing 6 months later. We don’t like to sit still, which is why we always treat every day like the first day. A day to make more good things happen for our customers. It’s that kind of spirit that drives our success now and keeps us ahead of the competition in the future. And you could be part of it. It’s as simple as this:

Work Hard. Have Fun. Make History.

Basic Qualifications

Fluent in English and fluent in German / Polish / French / Spanish / Italian / Czech
Customer service experience
Computer literacy (Excel, Work, PowerPoint, Outlook)
Ability to work in international teams where team members are in different locations and belongto different cultures.
Ability to work with confidential information
Preferred Qualifications
Other European languages is an advantage
HR Experience, advantage
Call center experience is an advantage
Sounds interesting? We look forward to your application.

About Amazon

A day to take a first step. A day to look forwards to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life. And your day to join a company that redefines itself every day. That's the energy and passion behind Amazon. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

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