Prague’s Lost and Found
Find out where to go if you lose something you love
According to Praha.eu, dozens of valuables are lost every day! Important documents, mobile phones, umbrellas, various pieces of clothing, keys and other items end up in the lost and found office. So if you’ve lost something important, don’t panic, it may have been found.
The main lost and found office in Prague is located at Karolíny Světlé 5, Praha 1 - Staré Město, 110 00. At the address you need to look “ztráty a nálezy” which is Czech for lost and found. The office is open Monday and Wednesday 8:00 – 17:30, Tuesday and Thursday 8:00 – 16:00 and Friday 8:00 – 14:00. They have a lunch break between 12:00 and 12:30 every day.
You can have a Czech speaker call the office before you visit at 224 235 085 to see if they have an item like the one you are looking for. If they do, make sure to bring a receipt because you will be expected to prove that the item is yours. You also need an ID or passport because a protocol will be written up with you for the picked up items.
The office will keep items stored for up to 6 months if you are struggling to prove ownership. However keep in mind that storage costs 2 CZK per work day. The lost and found office doesn’t take care of lost animals or vehicles.
This office isn’t the only place to search for your lost belongings. If you leave something on the metro, bus or tram you can try calling 296 191 817. Sometimes passengers will find lost items and give them to the drivers. These can usually be picked up from various depots – depending on where the item was found.
Speaking from personal experience, even something as valuable as a brand new smart phone can be recovered. Just be prepared for a long journey to the outskirts of Prague to a depot. Of course, it’s always safer to bring a Czech speaker to avoid unnecessary stress. Even though this is less official than going through the lost and found office, you may be asked to provide an ID or passport.
If you lose something on the train, you can call the train information center first at 221 111 122. It takes a while for items to get handed over to the official lost and found so you can save some time and money by trying the train station first.
When it comes to lost documents or electronics that you can’t find at the lost and found, you can try filing a report with the police. However this won’t guarantee that it will be found. If you have insurance for the lot item, you need to file a report to get money back.
Some of the more central police stations have English speaking staff. If you bring a Czech speaker, they will have to show their ID and sign papers stating that they are interpreting at their best abilities. If the lost item is a bicycle or a laptop, the police may recommend you to visit a few pawn shops to see if someone sold it.
There are many places to go and call if you have lost an important belonging. There is always a chance that it will show up – so don’t panic. If you have a tendency to lose things, leave a note with your phone number in your wallet or a message on your phone (potentially with the promise of a reward).
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