|
Acka
-
[profile]
|
Mon Dec 13th 20:21 2004 / #1 |
|
Exactly the same experience today with my defunct top up card. Phoned 5 times on their english line 4604 to be put through to a non english speaker who consequently puts me on hold/transfer for 15 plus minutes each time...maybe it was fuck with the non czechs day??? |
|
stop moaning
-
[anon]
|
Mon Dec 13th 22:09 2004 / #2 |
so... stop bloody moaning to people on here and do something about it...
why not write an email to the CEO or sum1 at the top.... most of them arn't czech.
moan moan moan..... |
|
[ anonymous ]
-
[anon]
|
Mon Dec 13th 22:11 2004 / #3 |
oh.... forgeot to add... so here it is ...
why dont you learn to speak czech then |
|
[ anonymous ]
-
[anon]
|
Mon Dec 13th 23:27 2004 / #4 |
|
Oh right and T-Mobile UK are SOOOOOOOOO much better. Get a grip man and get over it. |
|
[ anonymous ]
-
[anon]
|
Tue Dec 14th 04:26 2004 / #5 |
|
If they offer English speaking support, they should supply it. It has nothing to do with speaking Czech - dumb arse! |
|
[ anonymous ]
-
[anon]
|
Tue Dec 14th 04:26 2004 / #6 |
|
If they offer English speaking support, they should supply it. It has nothing to do with speaking Czech - dumb arse! |
|
[ anonymous ]
-
[anon]
|
Tue Dec 14th 10:45 2004 / #7 |
|
Weird, my eurotel card didn't top up my credit as well, and I went througnh the same process, but the operator spoke great english, and solved my problem in about 1 minute. was there some sun spots or something that must have screwed up those trying to top up their credit? |
|
Saint Juste
-
[anon]
|
Tue Dec 14th 16:25 2004 / #8 |
|
Maybe the operators called the USA Visa information line themselves before. Just applying best practices now. |
Micah
-
[profile]
|
Tue Dec 14th 19:30 2004 / #9 |
(meekly)
Why don't you try Oskar? |
|
[ anonymous ]
-
[anon]
|
Tue Dec 14th 21:36 2004 / #10 |
full disclosure- Micah works there.
Micah- suggest giving him your number, that way, if he has a problem, he can call you and follow up on your recommendation. |
|
[ anonymous ]
-
[anon]
|
Tue Dec 14th 23:30 2004 / #11 |
|
WHY NOT JUST LEARN CZECH OR HAVE A CZECH PERSON HELP YOU...I RECKON THAT IS WHAT THE MESSAGE IS THAT COMES ON....STOP WINING AND GO HOME....WHY NOT JUST DIAL THE HELP LINE? your quote from above "....and 8 times I am connected to a non-English speaker who transfers me to another number..." |
|
[ anonymous ]
-
[anon]
|
Tue Dec 14th 23:54 2004 / #12 |
Problem reading, pal?
"I am given various options: *9 for English speakers."
*9 gets a Czecho who cannot speak English!
Some real dumb people getting involved here! |
|
[ anonymous ]
-
[anon]
|
Wed Dec 15th 06:04 2004 / #13 |
|
surely there is a toll free # ? |
|
[ anonymous ]
-
[anon]
|
Wed Dec 15th 06:08 2004 / #14 |
http://t-mobile.cz/Web/InRoamers/Contact/Default.aspx
just go to t-mobile.cz > hit english, then contact, if you call from a t-mobile phone, which it seems you did :
from T-Mobile free of charge 4604 ( see # 1 )
it should have been free is the point
as for bad service. DUH, what did you expect? |
|
[ anonymous ]
-
[anon]
|
Wed Dec 15th 09:50 2004 / #15 |
sorry hes right, if they offer a service, whether "free" or not, they should have it.
I'd switch companies post-haste.
Although when I was on T-Mobile, I never had any trouble, indeed, when I called they HAD an English speaker to help me out. |
|
Micah
-
[profile]
|
Wed Dec 15th 11:17 2004 / #16 |
You won't get much more help speaking Czech - just a shorter wait. The people they hire to work those lines aren't exactly network technicians - they have a database of possible problems in front of them, and if your question isn't listed, you're out of luck unless you happen to have a particularly experienced operator.
I work at Oskar, it's true - thus "(meekly)"
But, Oskar does have an online self care system that allows you to switch options on and off, check your balance and charges and do other fancy stuff. It is free, and it works - as there's no one around to misinterpret between you and the computer. I was abused by T-mobile for 3 years - I wouldn't have posted a pitch for my employer if I didn't think it was an real solution to your complaint. |
|
ps
-
[profile]
|
Wed Dec 15th 12:09 2004 / #17 |
Oskar's customer service rocks. Examples:
I was able to buy a phone cheaply through Oskar by subscribing to a monthly payment plan - the other two operators would not let me do this, despite the fact that I've got my Zivnostensky List.
The guy who sold me my phone spoke English and was very nice. He spent a lot of time helping me choose the most suitable phone for me
Whenever I call their client centre, I get connected to a friendly English-speaking operator either immediately or after a very brief wait.
I wanted to cancel an MMS package that had come free with my phone. I went through the process of doing so online, but I wasn't 100% sure that I had done so properly (whenever I cancel, add or change a service, I get confirmation by SMS almost immediately - in this case I didn't). A day or so later while in the Cerny Most mall, I stopped by the Oskar kiosk and asked one of the sales reps to verify my cancellation. She checked my personal page and told me that everything was fine, I had cancelled the service. Well, that's that, thank you, have a nice day. About twenty minutes later I get a call from the same rep telling me that she had called the Oskar client centre just to make sure, and yes, the service was indeed cancelled. I was shocked that she had actually taken the time to do this extra little thing for me.
Recently a friend of mine, also an Oskar customer, forgot his phone on a plane. He had had the same number for many years, but was using prepaid cards, so he was worried that he wouldn't be able to keep his number. I told him to call Oskar's client centre and they'd sort it out. Well, not only did they let him keep his old number, they also offered him a huge discount on a new phone for having stayed with them for so long. The discount was so good that he paid less buying a Sony-Ericsson T-630 through Oskar than he would have paid in a bazaar.
Fuck T-Mobile and fuck Eurotel. They're overpriced and their sales reps make it clear that they hate their jobs (at least that's been my experience with them). Oskar indeed rocks! |
|
Pissed off with T Mobile (u...
-
[anon]
|
Wed Dec 15th 21:16 2004 / #18 |
Two days later ...
My Czech partner gets one of the T _Mobile support team on the phone.
She expains the problem, and asks for a walk-through. After about 10 minutes (transfer to another line, etc) she gets someone who talks her through it. Sadly, it does not work.
"Ahh", says the operator, "YOUR FAULT, you are not waiting for one hour before you activate the code!"
"But it does not say that on your web site instruction page!", Explains my (Czech) partner. "How can it be MY fault?"
"You should Know this ......!
CLICK (Connection is finished - at their end)
What a load of shit this company is! |
|
Pissed off with T Mobile (u...
-
[anon]
|
Wed Dec 15th 22:09 2004 / #19 |
"Ahh", says the operator, "YOUR FAULT, you are not waiting for one hour before you activate the code!"
Waited, entered the code, and guess what?
Still did not work!
Anyone want to a buy 3,000 Kc T-Mobile credit + SIM card - 500kc, or best offer!
Micah, what will you give me part-ex for an Oscar one? |
|
Micah
-
[profile]
|
Thu Dec 16th 13:36 2004 / #20 |
Believe it or not, I don't work in sales ;-)
I know you can get an Oskar starter sim for 500 Kc, and most of the bazars will unblock your phone for you, no problem.
They're also offering these "Power up" things (no contract, with phone: http://oskar.cz/en/services/whatsnew.php#oskar1 ) |
|
[ anonymous ]
-
[anon]
|
Fri Dec 17th 10:46 2004 / #21 |
|
If you don't like something, change it. If you can't change it, change your attitude. Don't complain. |
sambeckwith
-
[profile]
|
Fri Dec 17th 10:56 2004 / #22 |
I've been using Paegas/T-Mobile for years now and I've no complaints.
And everyone knows that Oskar is run by freaks and weirdoes and Canadians... |
|
Micah
-
[profile]
|
Fri Dec 17th 20:57 2004 / #23 |
|
Look, Sam, I take offense at that. No fucking way I am Canadian! |
jeff
|
Mon Dec 20th 10:45 2004 / #24 |
But that EXACTLY why we LIKE Oskar, Sam.
I'll jump in: Tmobile english assistance over the phone sucks. I've had similar problems where they send me in circles and then disconnect. And i DO speak CZ, but if they offer in ENG they should provide. Or at least admit they do not. Now, my experience in the shops - has been great. Always very helpful - althought the 50kc surcharge for paying your bill there, while not bank-breaking, is annoying and out of line. I mean -= it's their shop. |
|
[ anonymous ]
-
[anon]
|
Tue Jan 25th 22:18 2005 / #25 |
all mobile phone copmany are the same <<<PANTS>>> they all take take take and when it comes to sorting out your problem they just keep taking, the piss that is :-) (with the exception of the odd helpfull tech defo the minority)
To the individuals who work for these companies your just another hassel/customer they can make disapear by sending you around and around the famous call centre loop. After half an hour or so only the hardcore hassel/customer is remaining. Once wound up from the half hour or so wait the call centre team handle our angry shouts and grumbles with threats of hanging up the phone if your tone is not lowered the end result normaly being another trip around the mobile phone company loop.
Good luck people, no point in changing phone companies they are all the same, world wide i bet. |
|
[ anonymous ]
-
[anon]
|
Tue Jan 25th 23:16 2005 / #26 |
|
back to the origiANAL post.. learn the fucking language u twat..... simple.. no answers.. no response necessary..... learn the language or fuck off home... dosey bastard..... im pissed off hearing u fuckers whinging.. must be fucking american arseholes...... i've done this in many countries across europe.... and bascially stop being ignorant and use ur fucking brain if u have 1 |
|
[ anonymous ]
-
[anon]
|
Tue Jan 25th 23:59 2005 / #27 |
|
the original poster was british, you prejudicial nincompoop. |
|
[ anonymous ]
-
[anon]
|
Wed Jan 26th 09:53 2005 / #28 |
...give the less-than-helpful people at T-imMobile a friendly lesson in proper service of the customer:
go into a T-Mobile shop-- the earlier in the day, the better...take ur czech-speaking friend along, if possible. If ur czech-speaking friend is not available, speak slowly & clearly...select simple words that they'll have a better chance in understanding...(try to) smile...be patient & friendly...they're just hard-working, underpaid students probably, they're not the people who set up a call-in system that doesn't work properly. State exactly what service(s) you'd like to activate, hand THEM ur mobile, and let THEM resolve the problem...don't leave the shop, give up, be asked to wait, don't allow them to service the customer behind you, etc. They'll realize that they can't or won't get rid of you until your problem is resolved. That's my advice...why is it that so many replies here are filled with so much ANGER...RESENTMENT...? Why all the unnecessary name-calling? Come on, people, we're ADULTS here...I'd be much happier reading here if fewer people stopped calling utter strangers arseholes & wankers and the like...any-who, good luck! |
|
[ anonymous ]
-
[anon]
|
Wed Jan 26th 20:32 2005 / #29 |
|
its good advice. And to the jerk in 26, it doesnt matter: if they advertise that they give English-speaking service, they should give it. Not everyone is as fluent in English as no doubt you are. |
|
[ anonymous ]
-
[anon]
|
Wed Jan 26th 20:33 2005 / #30 |
|
its good advice. And to the jerk in 26, it doesnt matter: if they advertise that they give English-speaking service, they should give it. Not everyone is as fluent in as no doubt you are. |
|
D
-
[anon]
|
Tue Jun 21st 13:32 2005 / #31 |
I have had my Oscar phone stolen twice in the last year, the first time Oscar give a free SIM but now they give me two options, pay 1150Kc for the privilege of keeping the same number, or else pay 500Kc and get a new SIM with a new number. Does anyone agree that 1150Kc for a SIM that costs them a few pennies (okay hellers) is a bit much? I won't stay with a company that rip off their customers like that.
By the way has anyone heard about the new regulation being introduced here that will allow us to switch between the three service providers and keep our numbers? That will be an improvement I think. |
|
[ anonymous ]
-
[anon]
|
Tue Jun 21st 14:26 2005 / #32 |
everyone knows that T-mobile died the day they took sms over the net for free off...granted, the boycott did not work, but Oskar is soaring as a result of their free SMSing.
T-mobile is as good as e-banka, worthless commies trying to rip you off |
Cris Rieder
Web2go
Feedback Form
