Basic information:

Company: ManpowerGroup

Field: Customer Service

Job Type: Full time

Posted on: 02.05.2017

Salary:

Negotiable salary

Languages

English

CUSTOMER SERVICE TEAM LEADER/MANAGER

Job description

Scope of work

- managing CS team in terms of driving performance, development plans (trainings, coaching...)
- drive customer satisfaction as well - analyzing, developing and implementing changes
- communication with customers on daily basis
- cooperation with sales dpt, logistics, external vendors (accounting/VAT etc.)
- directing daily operations of the customer service team - delegating work tasks
- managing budget and KPIs

Requirements

Requirements:

- 2 years of experience on TL role
- solid experience in customer service processes
- English - fluent
- Czech - can be fluent :)
- Good command of MS Office
- Strong customer focus, eager to find solutions for any issues
- TEAM LEAD SKILLS APPRECIATED!

We offer

We offer:

- very good remuneration
- 5 weeks of vacation
- annual bonuses
- sick days
- flexible working hours
- opportunity to grow within the company

Apply for this position

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