Basic information:

Company: ManpowerGroup

Field: Customer Service

Job Type: Full time

Posted on: 26.05.2017


Negotiable salary



Customer Service Team Manager, 40 - 50 000 CZK

Job description

  • Plan, direct and organise the day-to-day operation of a multi-lingual fraud detection team
  • Maintain and improve staff engagement through effective people management and motivational techniques
  • Ensure that all productivity, quality standards and service level agreements are met through effective monitoring, coaching, counselling and training.
  • Complete detailed analysis of operational performance metrics, and make data driven business decisions.
  • Formulate and recommend practices to increase the effectiveness and efficiency of the department.
  • Develop a strong working knowledge of our systems, policies, procedures and products to ensure that the department complies with our internal and external policies, procedures and regulatory requirements.
  • Ensure that effective personal development plans are in place for each team member and thatthese provide a balance between supporting both individual and business goals and objectives.
  • Develop employees and their skill sets to expand the team capabilities and provide growthopportunities for future Amazon leaders.
  • Establish strong working relationships with key stakeholders across the business and supportthe development of global improvement initiatives.
  • Provide an open door approach to supporting team requirements and ensure that regular communication sessions / team meetings are in place to positively support our raise the bar philosophy.


Educated to Bachelor degree level highly desirable

  • At least three years' experience in a people management role.
  • Must possess exceptional and demonstrable operational, managerial, analytical, communication and interpersonal skills
  • Advanced working knowledge of MS Office required (esp. MS Excel)
  • Self-motivated with good attention to detail, commercial awareness with sound judgment and decision making skills, Have a proven ability to drive and motivate staff
  • Have a strong business acumen and be able to create, communicate and achieve a vision

We offer

  • Unlimited contract
  • New ofice, friendly internation team
  • Flexible working hours, typically, we see one shift from Sunday to Thursday and one shift from Tuesday – Saturday
  • Location Prague 6
  • 25 days of vacation per year
  • Relocation package
  • Supplementary pension plan and life insurance, Cafeteria
  • Social and corporate event
  • Possible internat and/or international growth

Are you interested? We are looking forward to hearing from you!

Apply for this position

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