Basic information:

Company: Expedia

Field: Customer Service

Job Type: Full time

Posted on: 09.01.2018

Salary:

Negotiable salary

Languages

English

VIP Associate (Loyalty Programs Support)

Expedia Inc's Global Supply Operations team provides information, support, and training to our valued hotel partners and internal Expedia hotel sales teams. With teams in more than 35 locations around the world, we are passionate about fast and effective operations with our primary goal of providing resolution the first time, every time. We value learning and development and invest heavily in our groups in order to provide a great environment for growth and the ability to pursue your career dreams. We employ the scientific method and strive to demonstrate Expedia cultural norms in all that we do.

Position Description
This dynamic role offers a great opportunity within Expedia. You will be a key partner in solving issues related to Expedia's global loyalty program for hotels, currently branded VIP.

You will work and communicate directly with Expedia Inc sales teams (Market Managers), hoteliers, and other support colleagues. You will demonstrate solid customer-service skills and interact clearly and professionally via email, telephone, and chat.

Responsibilities:
Consistently meet or exceed individual and department goals and key performance indicators
Perform performance audits, identifying areas of improvement
Resolve critical and/or escalated partner issues and concerns, providing global support as needed
Contribute to cross-functional business initiatives, provide input to teams and proactively anticipate program needs
Requirements:
Exceptional verbal and written communication skills
One year or more of customer service experience
Available to work a flexible schedule that may include evenings and weekends
Fluency with technology; ability to learn new software, tools, and technical processes quickly
Experience with Microsoft Office products
Fluent in English and regional language preferred
Experience in the hospitality industry is a plus
Associates degree or higher preferred
Strengths you will need:
Quickly able to demonstrate good judgment, while following guidelines and procedures
Flexible to changes in responsibilities and assignments
Personally driven Willingness to assist where and when needed
Excellent time-management and organizational skills
Can learn quickly and ask good questions
Work and learn independently as well as collaborate with other teams and team members
Openly communicate with colleagues, sharing ideas and improvements
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

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