Basic information:

Company: Grafton Recruitment s.r.o.

Field: Customer Service

Job Type: Full time

Posted on: 02.04.2018

Salary:

Negotiable salary

Languages

English

Customer Service Executive with Turkish

Job description

Our client is a company that operates in most of the world's countries and its products are best known for driving innovations and modernization across different industries. The company forges new paths in technology and science and develops safe and reliable energy sources for the future that are helping to meet tomorrow’s energy needs.

In this role you will be responsible for your own portfolio of corporate clients, including order processing, service delivery functions, finance operations and similar. Daily interactions and resolving different tasks is not only limited to communications with assigned clients, but also with other departments such as Supply Chain and logistics, Sales or Finance, located across Europe. Daily operations include working with various customer relationship management and other systems.

The role includes:

  • Taking enquiries from customers via phone, e-mail or social media
  • Assist with placement of orders, refunds, or exchanges
  • Investigate and resolve customer's problems
  • Taking care of the customers’ needs and developing positive relationships with customers
  • Advising customers through in-depth knowledge of company´s products and services
  • Communicating and coordinating with internal departments
  • Other office tasks

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