Basic information:

Company: Grafton Recruitment s.r.o.

Field: Customer Service

Job Type: Full time

Posted on: 03.04.2018


Negotiable salary



Customer Relationship Manager NEEDED!

Job description

Take advantage of this unique opportunity to work in an international IT services company, which will provide you with a steady career and great package of benefits – flexible working hours, possibility of home office, friendly working environment, etc.

We are looking for an experienced Customer Relationship Manager to join our client´s Service Shared Center in Prague.

You should be:
1) an excellent communicator
2) a proactive person with drive, passion, and energy
3) a good problem solver

Your responsibilities are to:

  • Manage, develop, and strengthen relationships with key clients
  • Work closely with all the Finance and HR leads and teams
  • Organize retention campaigns from conceptualization through analysis including idea generation, proposal preparation, overseeing the production, and execution
  • Develop and implement process changes, including training documentation
  • Oversee SLAs, OLAs and individual service performance - monthly presentation to regional controllership teams
  • Report monthly and review KPI`s and costs for all teams across the SSC Centre
  • Implement governance structure including communication and escalation process
  • Identify additional requirements or necessary changes within the Europe teams and monitor/evaluate client`s requirements and needs
  • Implement and take ownership of company websites to ensure full visibility of scope of work as well as branding of Shared Service Center to all internal clients
  • Implementation and ownership of company websites to ensure full visibility of scope of work, Branding of Shared Service Center to all internal clients

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