Customer Support Professional - Suitable for students!

Job description

A global leader in business process outsourcing, this company specializes in customer experience outsourcing with other services ranging from sales to payment management to marketing. This company’s branches are present across 25 countries worldwide, and it has over 250 business partners. By investing in their partners and employees, this company passionately focuses on evolving the consumer experience.

We are looking for someone to work in the customer support team.
This is a fun and vibrant department to work in!

Full training will be given.

Main Responsibilities:

Acting as a contact person for customers on a daily bases
Managing, moderating and editing the web content
Assisting the supervisor with adhoc duties and customer requests
Providing customer support
Accurately and concisely document customer feedback and any troubleshooting
Supporting customers through different channels (e-mail, phone and social media)
Updating information in CRM tools and other applications which you will be trained for

Requirements:

Excellent communication skills
Working experience from multinational company is highly desirable
Fluency in English and Czech/Slovak
High level of professionalism
Customer service position is an advantage
Time flexibility

Benefits:

Meal vouchers
Possibility of business trips
Fit stop ( In-company massages )
Fresh fruit delivered daily
Team buildings
Multisport card

Other info:
Are you interested in this position? Please fill in the contact form or send us your CV both in English language with the ref. number in the subject of your application.

If you have had an interview in Grafton already, please contact your consultant directly via e-mail.

For more related job opportunities visit www.grafton.cz/en/job-search?disciplines=business-services

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