Basic information:

Company: Grafton Recruitment s.r.o.

Field: Customer Service

Job Type: Full time

Posted on: 07.05.2018

Salary:

Negotiable salary

Languages

English
German

CUSTOMER CARE SPECIALIST with GERMAN - up to 40 000 CZK

Job description

Are you interested in CUSTOMER CARE?
Do you speak fluent ENGLISH and GERMAN?

Then we have a great job opportunity for you!

Do not miss this chance and APPLY NOW!

In this role you will be responsible for your own portfolio of corporate clients, including order processing, service delivery functions, finance operations and similar. Daily interactions and resolving different tasks is not only limited to communications with assigned clients, but also with other departments such as Supply Chain and logistics, Sales or Finance, located across Europe. Daily operations include working with various customer relationship management and other systems.

Your daily duties:

  • Assisting with placement of orders, refunds and exchanges.
  • Taking enquiries from customers and suppliers via phone, e-mail or social media.
  • Investigating and resolving cient's problems.
  • Reporting.
  • Advising clients through in-depth knowledge of company´s products and services.
  • Communicating and coordinating with internal departments.
  • Other office tasks.

Requirements:

  • Fluency in English and German language.
  • Excellent telephone manner along with good computer skills.
  • Highly organized and motivated behavior.
  • Professionalism

Benefits:

  • Flexible starting time
  • Annual bonus
  • 5 weeks of holidays
  • Language courses
  • Meal vouchers
  • Life insurance
  • Pension savings plan
  • Wellness program
  • Flexi passes
  • Full Coverage of 2 days of absence in case of illness
  • Training program
  • Offices in the city center

and much more!Other info:
Are you interested in this position? Please fill in the contact form or send us your CV both in English language with the ref. number in the subject of your application.

If you have had an interview in Grafton already, please contact your consultant directly via e-mail.

For more related job opportunities visit www.grafton.cz/en/job-search?disciplines=business-services

Please read carefully the text below and attach it to your e-mail/letter.
I agree that company Grafton Recruitment, Na Porici 3a, Praha 1, will process my private personal data towards mediation a job (filing, editing, sorting and its providing to a third party whose identity will be communicated to me) in accordance with legislative act number 101/2000 Sb. "O ochraně osobních údajů" until written form revocation. I confirm being awarded of my rights in connection with access to and protection of information. For exact wording of §12 and §21 please go to http://www.uoou.cz/uoou.aspx?menu=4&submenu=5&loc=20.

Apply for this position

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