Basic information:

Company: Grafton Recruitment s.r.o.

Field: Customer Service

Job Type: Full time

Posted on: 09.05.2018

Salary:

Negotiable salary

Languages

English

FRONT/BACK Office roles in PRAGUE - Up to 42 000 CZK

Job description

Great role for people who speak at least ENGLISH and eventually a second language.

Full training is covered, so being a fresh graduate is not a big deal! Experienced professionals can build up their knowledge and learn a lot as well.

You will enjoy dynamic and multinational environment and melt into a team of professionals in the city center of Prague.

This job is a great combination between CUSTOMER SERVICE and ADMINISTRATION. You will be assigned to a portfolio of clients and will communicate with them on daily basis, bring them all types of support and keep/develop a great relationship with them.

Your new role will include:

  • Taking care of an assigned portfolio of customers (B2B)
  • Assist customers with how-to’s, help them solve technical issues
  • Handling customer service inquiries and issues via telephone and/or email
  • Establish and maintain effective working relationships with customers
  • Advising customers regarding order entry, logistics, delivery, and technical support of either products, websites or others
  • Supporting the customer during the entire process until problem solved/product/ service delivered
  • Maintaining and managing relationships with them
  • Solving possible issues and giving an advice if needed

Requirements:

  • Fluent English and 2nd language
  • Being professional and having positive attitude is desired
  • Strong communication, listening and problem solving skills are essential
  • Previous client care work experience is huge plus
  • Being independent and responsible person
  • PC skills
  • Excellent organizational ability, including planning well and managing responsibilities effectively

Previous experience is not required.Benefits:

  • Meal vouchers
  • Flexi pass/Cafeteria
  • Language courses
  • Sick days
  • Life Insurance
  • International team and environment
  • Career opportunities in the one of the most successful companies in the world

Other info:
Are you interested in this position? Please fill in the contact form or send us your CV in English language with the ref. number in the subject of your application.

If you have had an interview in Grafton already, please contact your consultant directly via e-mail.

For more related job opportunities visit http://www.grafton.cz/en/jobs/business-services/

Please read carefully the text below and attach it to your e-mail/letter.
I agree that company Grafton Recruitment, Na Porici 3a, Praha 1, will process my private personal data towards mediation a job (filing, editing, sorting and its providing to a third party whose identity will be communicated to me) in accordance with legislative act number 101/2000 Sb. "O ochraně osobních údajů" until written form revocation. I confirm being awarded of my rights in connection with access to and protection of information. For exact wording of §12 and §21 please go to http://www.uoou.cz/uoou.aspx?menu=4&submenu=5&loc=20.

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