Basic information:

Company: Utilitywise Prague

Field: Customer Service

Job Type: Full time

Posted on: 23.05.2018

Salary:

Negotiable salary

Languages

Dutch
English

B2C Customer Support with Dutch

Our client is a global education technology manufacturer and software developer operating in over 35 countries, creating classroom technology, training programs and support materials to facilitate math and science education by working with educators throughout the world to connect the classroom learning experience with real-world applications.

Main Responsibilities

You will provide the highest quality customer care to best support customer retention.
You will answer the customer’s issues and resolve their problems as quickly and completely as possible.

Your Profile

Excellent Dutch language skills + English
Excellent communication skills, fluent verbal and written skills in French and English
Technical aptitude, technical help desk experience considered an asset
Customer oriented and motivated with the desire to succeed
Interest in and willingness to work in an electronic environment
Honesty, integrity and team spirit
Knowledge of MS Office and Database Systems, Oracle applications considered an asset
Experience of working with or troubleshooting software problems desirable
Excellent interpersonal skills
Accuracy and attention to detail

We Offer You

Full-time employment with an energetic international team
Fully paid training
12-month contract including a 3-month probationary period
Very healthy base salary
Potential performance bonus of 5000CZK every month
Attendance bonus
Wellbeing vouchers 1000CZK/month after 3 months employment and paid at 6 month intervals
20 days of holiday + 3 free days
Meal vouchers after 3 months
50% company funded Multisport membership (multisport.cz) and internal sporting groups
Training and regular coaching sessions to prepare you for internal promotions and further career development
Beautiful central location in Karlin
Free Czech and English classes
Frequent team building & company events
Paid Training and Free Development

We provide full training in both sales skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within Utilitywise Prague.

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