Basic information:

Company: Utilitywise Prague

Field: Customer Service

Job Type: Full time

Posted on: 05.06.2018

Salary:

Negotiable salary

Languages

English
German

Technical Relationship Manager with German

Our client for this project is the world’s leading online marketplace for the vacation rental industry. Your task is to ensure the smooth integration process of property listings to the online portal. As part of an international team you will be working with property managers and international software companies to ensure a good cooperation and smooth integration process. The ideal candidate will be customer centric and have good attention to detail. This role is a great opportunity for career progression.

Main Responsibilities

You will manage 30+ projects/month from start to close, by implementing different processes and software.
You will be required to troubleshoot and recognize problems quickly, in order to understand and communicate technical issues / requirements.
You will need to be able to explain certain work flows to the customer in an easy und understandable manner (Escalating any relevant issues immediately).

Your Profile

Must be able to communicate in German at a native level
Fluent English is required
Project management skills
Strong interpersonal communication skills and a customer-centric approach
Customer Service
Very comfortable with complex tasks; detail-oriented, analytical, and thorough
Ability to work independently, proactively identify complexities, and maintain ownership of issues
Flexible and comfortable with changes to procedure
Ability to self-direct, as necessary, and make good judgments based on information available
Familiar with or able/willing to quickly learn multiple internal systems
Technical background (Not afraid or overwhelmed of the technical side of this role)
Able to follow and comply with a strict process
Able to recognize issues immediately and escalate accordingly.
Experience with Salesforce.com, issue-tracking software (JIRA, etc.) and XML a plus

We Offer You

Full-time employment (12-month contract including a 3-month probationary period)
Fully paid training, paid overtime, no weekend or evening shifts
5 000CZK monthly performance-based bonus (paid monthly)
5 000CZK yearly attendance bonus (2 500CZK every 6 months and paid at 6 monthly intervals)
12 000CZK yearly wellbeing vouchers (accrual commences after probation – 1 000CZK vouchers/month paid at 6 monthly intervals)
20 days of holiday + 3 free days after 12 months (1 extra free day for each year of employment after the 3rd year, up to 30 holidays maximum)
50% or 100% discounted Multisport membership (www.multisport.cz)
Meal vouchers (commence after probation period)
Frequent team building & social events
Business trips as applicable
Ongoing training sessions & personal development endeavours
Free Czech and English language classes
A diverse international work environment with global brands in centrally located Karlin

Paid Training and Free Development

We provide full training in both sales skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within Utilitywise Prague.

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