Basic information:

Company: Expedia

Field: Customer Service

Job Type: Full time

Posted on: 06.06.2018

Salary:

Negotiable salary

Languages

Other

Localization Quality Manager - Ukrainian Language

Job Description

• Be accountable for and own the quality of content and User Interface for Expedia Inc. branded sites in their specific language.
• Ensure their translation team follows ES (Enablement Solutions) quality processes and necessary guidelines and instructions.
• Exhibiting strong leadership, this individual will create strong internal and external business relationships in support of business objectives, and lead a culture of continuous improvement and quality monitoring/ improvement.
• Responsible for liaising with the stakeholders regarding quality issues and establishing a solid review cycle, assessing the feedback from internal clients together with Project Managers.
• Ability to balance and prioritize multiple requests from various stakeholders across brands.
• Manage terminology, glossaries, reference materials and style guides for their specific language.
• Translation of locale specific content for Expedia Inc. branded websites
• Copywriting of Point of Sale specific marketing, merchandizing and promotional copy in native language.
• Translation and maintenance of Social Media content (Facebook, Twitter, etc.) as required by POS.
• Ensure all samplings and QA results are documented and reported to the necessary stakeholders. In the event of fails at sampling level, the Localization Quality Manager will need to decide on a series of actions to be taken to improve the quality.


Requirements / Qualifications:

Experience:
• Minimum 1 - 2 years in the ecommerce/localization industry. a manager/senior team leader
• Writing/editing experience, preferably in e-commerce content development
• Degree in Translation/Linguistics/Computational linguistics or equivalent relevant experience
• Working knowledge of translation memory software and translation processes
• Experience of working in a global environment
• Good at handling people: team building, conflict resolution, stakeholder management, negotiation, and decision making.

Skills:

• Excellent organizational, communication and task management skills
• Ability to grasp technical concepts
Problem solving
• Able to work independently
• Process improvement
• Presentation to a variety of audiences.

Critical Competencies:
Vision and Values
Supports vision and values in daily actions and decisions, and in short-term and long-term planning; communicates vision and values to others.


Budgets/Cost Control
Plans for and uses resources efficiently, always look for ways to reduce costs, creates accurate and realistic budgets, tracks and adjusts budgets, contributes to budget planning.

Organizational Effectiveness
Operates within the organization's formal and informal structures, builds allies and relationships across departments, uses allies to build consensus and create results, is appropriately diplomatic, understands others' roles and perspectives, can sell projects and get things done in a complex multilevel organization.

Technical/Job Competence
Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues.

Communication
Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, listens carefully and considers what others have to say, including differing viewpoints.


Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

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