Basic information:

Company: Grafton Recruitment s.r.o.

Field: Customer Service

Job Type: Full time

Posted on: 08.06.2018

Salary:

Negotiable salary

Languages

English
French

Claim Administrator Team Coordinator with FRENCH - TOP company

Job description

Are you interested in CUSTOMER SERVICE or CASH COLLECTION and do you have already some experience in this field?
Do you speak advanced French and upper-intermediated English?

We have a new career opportunity for you - Great Place to Work!

Well-established international company is currently expanding.

This is a great opportunity to get a challenging job, where you can utilize experience within one of the top best employers in the Czech Republic!

Our client offers a wide range of career opportunities and strong ethical values, making it a great place to WORK, GROW and DEVELOP.

Tasks related to this role will include:

  • Allocating tasks and activities among the team members
  • Driving issue resolution
  • Driving process improvement, process documentation, training
  • Monitoring KPIs and quality
  • Handling administrative and transactional tasks within in the area of claim management
  • Processing all incoming claims on the Customer Query Management system
  • Ensuring completeness and correctness of the claim data received from customers
  • Producing regular and ad-hoc reports as required
  • Addressing client issues/ requests promptly

Requirements:

  • Advanced level of French and upper-intermedite level of English
  • Experience in customer query management, cash collection or customer service
  • Good PC skills, especially Excel
  • Excellent attention to detail and organizational and analytical skills
  • Proven ability to effectively present information and respond to questions from groups of managers, clients, customers, etc.

Benefits:

  • Annual bonus
  • Language and professional courses
  • Overtime payments
  • Pension insurance allowance
  • Refreshments at the workplace
  • Subsidized meal vouchers
  • Corporate events
  • Program Benefit Plus

Other info:
Are you interested in this position? Please fill in the contact form or send us your CV both in English language with the ref. number in the subject of your application.

If you have had an interview in Grafton already, please contact your consultant directly via e-mail.

For more related job opportunities visit <a href="http://www.grafton.cz/en/job-search?disciplines=business-services&utm_source=jobboard&utm_medium=jobboard">www.grafton.cz/en/job-search?disciplines=business-services

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