Basic information:

Company: Utilitywise Prague

Field: Customer Service

Job Type: Full time

Posted on: 18.06.2018


Negotiable salary



ICT Solutions Business Partner

We are looking for a full time ICT Solutions Business Partner to join our Customer Success Team. Based in our Prague office, you will be reporting to the Customer Success Business Partner as well as providing consultation and tailored technology solutions for Utilitywise Prague clients. Your regular working hours will be between 8.30am and 5pm but you should be prepared to work longer in peak periods or in extraordinary cases. Flexibility is key.

Main Responsibilities

Working with your Customer Success Business Partner to meet client specifications
Providing advisory services for Utilitywise Prague clients
Recommending technological solutions for both Utilitywise Prague and their clients
Collaboration with technology suppliers and implementing technological solutions
Providing assistance in technical projects such as rollouts, implementation of new systems, and upgrades
Liaising with third party suppliers to ensure uptime of systems and applications.
In extraordinary cases, support of the ICT Analyst will be required

Your Profile

12 months experience in a similar role
Fluent English
Deep understanding of complete contact centre technology solutions
Knowledge of programming
Knowledge of simple application development, testing, and debugging
Proven track record of simple application development understanding of business technology solutions (CRM, telephony, cloud solutions, API development)
Understanding of databases and corporate data workflows
Able to identify key resources without assistance

We Offer You

Full-time employment (12-month contract including a 3-month probationary period)
Fully paid training, paid overtime, no weekend or evening shifts
5 000CZK monthly performance-based bonus (paid monthly)
5 000CZK yearly attendance bonus (2 500CZK every 6 months and paid at 6 monthly intervals)
12 000CZK yearly wellbeing vouchers (accrual commences after probation – 1 000CZK vouchers/month paid at 6 monthly intervals)
20 days of holiday + 3 free days after 12 months (1 extra free day for each year of employment after the 3rd year, up to 30 holidays maximum)
50% or 100% discounted Multisport membership (
Meal vouchers (commence after probation period)
Frequent team building & social events
Business trips as applicable
Ongoing training sessions & personal development endeavours
Free Czech and English language classes
A diverse international work environment with global brands in centrally located Karlin

Paid Training and Free Development

We provide full training across a variety of skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within Utilitywise Prague.

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