Basic information:

Company: Expedia

Field: Customer Service

Job Type: Full time

Posted on: 19.06.2018


Negotiable salary



Localization Quality Manager - Russian

Job Description
Be accountable for and handle the quality of content and User Interface for Expedia Inc. branded sites in their specific language.
Ensure ALL translation teams follow ES (Enablement Solutions) quality processes and necessary guidelines and instructions.
Exhibiting strong leadership, you will build strong business relationships in support of business objectives, and lead a culture of continuous improvement and quality monitoring/ improvement.
Develop close 1-2-1 relationship with internal partners to ensure tone, style and brand guidelines are adhered to. Work in conjunction with Point of Sale on content reviews and audits.
Responsible for liaising with the partners regarding quality issues and establishing a solid review cycle, assessing the feedback from internal clients together with Project Managers.
Ability to balance and prioritize multiple requests from various partners across brands.
Manage terminology, glossaries, reference materials and style guides.
Monitor QA results and overall project performance of internal and external translation teams.
Translation of locale specific content for Expedia Inc. branded websites.
Copywriting of specific marketing, merchandizing and promotional copy in native language.
Translation and maintenance of Social Media content (Facebook, Twitter etc).
Ensure all samplings and QA results are documented and reported to the necessary partners in line with the official Localization Quality System.

Requirements / Qualifications:

Solid experience in the ecommerce/localization industry as a manager/senior team leader
Extensive writing/editing experience, preferably in e-commerce content development
Degree in Translation/Linguistics/Computational linguistics or equivalent relevant experience
Working knowledge of translation memory software and translation processes
Experience of working in a global environment
Very strong communication skills. Expertise in English written and spoken communication: e-mail, status reports, conference calls, proposals, etc.
Quality focused with experience of copywriting in their native language desirable
Ability to give clear, concise and constructive feedback

Critical Competencies:
Selecting & Building High Performing Teams

Attracts & hires high caliber people; accurately appraises the strengths and weaknesses of team members and builds a strong management team whose members complement each other; develops teams and talent with diverse capabilities; develops successors and talent pools for key positions.

Vision and Values
Supports vision and values in daily actions and decisions, and in short-term and long-term planning; communicates vision and values to others.

Organizational Effectiveness
Operates within the organization's formal and informal structures, builds allies and relationships across departments, uses allies to build consensus and create results, is appropriately respectful, understands others' roles and perspectives, can sell projects and get things done in a complex multilevel organization.

Technical/Job Competence
Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues.

Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, listens carefully and considers what others have to say, including differing viewpoints.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Relocation (Y/N): N

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

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