Basic information:

Company: Grafton Recruitment s.r.o.

Field: Customer Service

Job Type: Full time

Posted on: 04.07.2018

Salary:

Negotiable salary

Languages

English
German

Customer Care Advisor - mit DEUTSCH - Relocate to PRAGUE

Job description

Great role for fresh graduates and people who already have experience!
Full training is covered and will help you to make yourself at home from the first day.

This company is truly multinational and multicultural. You will melt easily into their dynamic and friendly environment thanks to the support and provided induction. It will also offer you a lot of options to grow and develop!

Your new role will include:

  • Taking care of an assigned portfolio of customers
  • Assisting customers with how-to’s
  • Handling customer service inquiries and issues via telephone or email
  • Establishing and maintaining effective working relationships with co-workers, supervisors and customers
  • Performing day-to-day administrative tasks on request such as maintaining records and process paperwork
  • Advising customers regarding order entry, purchase orders, logistics, delivery, as well as collect customer feedback
  • Supporting the customer during the entire order to cash process
  • Maintaining and managing relationships with them
  • Solving possible issues and giving an advice if needed

Requirements:

  • Fluent ENGLISH and GERMAN
  • Being professional and having positive attitude is desired
  • Good communication skills are essential !
  • Previous customer service work experience or in a coordination is a plus, but not a must
  • Ability to work under pressure
  • Being independent and responsible person
  • Ability to work effectively either alone or as part of a team
  • Excellent and effective organizational and time management skills

Previous experience is not required.Benefits:

  • Flexible working hours
  • Meal vouchers
  • Flexi pass
  • Annual bonus
  • Language courses
  • Covering first 2 days of sickness with 100% of salary
  • Life insurance program and Pension savings plan
  • Location in the city centre
  • International team and environment
  • Career opportunities in the one of the most successful companies in the world

Other info:
For more related job opportunities visit <a href="http://www.grafton.cz/en/job-search?utm_source=email&utm_source=jobboard&utm_medium=jobboard">www.grafton.cz/en/job-search?utm_source=email

Apply for this position

In compliance with the new EU General Data Protection Regulation (GDPR), we would like to bring to your attention that by clicking on "Apply for job" button displayed by each job ad, you will be redirected to another website (not Prague.TV). Please carefully read their privacy policy and terms and conditions before you submit your personal data.

Facebook comments

Prague Airport Transfers

Prague Airport Transport: Private, Shuttle & Limo-service!

Prague Daily Monitor

Prague’s # 1 source for Czech news in English - Sign up for...

Expats Center Prague

All you need to help you settle in and to make your life...

Rustic Jerky

Superfood for Carnivores!

Expats Center Prague

Services for expats, designed by expats

Balloon Adventures Prague

Welcome to the ballooning world!

Proudly

Live your life full-time

Decathlon Černý Most

Make sports accessible to you


PragueMonitor.com

Prague’s # 1 source for Czech news in English…


PragueConnect.cz

Expat and Czech Business Professional Network


Tschech.News

German Language Info Service