Basic information:

Company: Utilitywise Prague

Field: Customer Service

Job Type: Full time

Posted on: 23.07.2018

Salary:

Negotiable salary

Languages

English

Retention Consultant – UK Market

Our client for this project is a leading provider of communications services connecting consumers and businesses through cloud-connected devices worldwide. They provide a robust suite of feature-rich residential and business communication solutions that offer flexibility, portability, and ease-of-use for both landline and mobile phones.

Main Responsibilities

Taking inbound phone calls from existing customers (no outbound calling required)
Update customer data within a CRM
Manage payments from customers
Ensure high standards of customer satisfaction

Your Profile

Native level English
Working experience minimum 6 months in a call centre
Sales experience is an advantage
Already living and ready to work in Czech Republic
Dynamic, positive, hardworking & persuasive personality
Enjoy being part of a motivated and focused sales team
Be flexible in regards to working hours (shift patterns including weekends available)
Knowledge of sales techniques and sales processes is beneficial
Business focused and target driven
High degree of personal integrity

We Offer You

Full-time employment (12-month contract including a 3-month probationary period)
Fully paid training, paid overtime, no weekend or evening shifts
5 000CZK monthly performance-based bonus (paid monthly)
5 000CZK yearly attendance bonus (2 500CZK every 6 months and paid at 6 monthly intervals)
12 000CZK yearly wellbeing vouchers (accrual commences after probation – 1 000CZK vouchers/month paid at 6 monthly intervals)
20 days of holiday + 3 free days after 12 months (1 extra free day for each year of employment after the 3rd year, up to 30 holidays maximum)
50% or 100% discounted Multisport membership (www.multisport.cz)
Meal vouchers (commence after probation period)
Frequent team building & social events
Business trips as applicable
Ongoing training sessions & personal development endeavours
Free Czech and English language classes
A diverse international work environment with global brands in centrally located Karlin
Paid Training and Free Development

We provide full training across a variety of skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within Utilitywise Prague.

Apply for this position

In compliance with the new EU General Data Protection Regulation (GDPR), we would like to bring to your attention that by clicking on "Apply for job" button displayed by each job ad, you will be redirected to another website (not Prague.TV). Please carefully read their privacy policy and terms and conditions before you submit your personal data.

Video on YouTube

Facebook comments

Prague Airport Transfers

Prague Airport Transport: Private, Shuttle & Limo-service!

Balloon Adventures Prague

Catch the Air with Balloon Adventures Prague

Sweet Delivery

Cake delivery in Prague - order now!

Expat Mortgages Prague

Need a mortgage?

ZENERGY Top Hotel Praha

The power of touch infinite energy

Maso je Maso Steak & Burger

Treat your loved one to an evening they will never forget

Ristorante Casa de Carli

Authentic Italian cuisine

RedPanda.cz

Health Insurance for Foreigners


PragueMonitor.com

Prague’s # 1 source for Czech news in English…


PragueConnect.cz

Expat and Czech Business Professional Network


Tschech.News

German Language Info Service