Basic information:

Company: Expedia

Field: Customer Service

Job Type: Full time

Posted on: 28.08.2018


Negotiable salary



Fraud Support Analyst

Travel is bringing the world together and Expedia helps make that connection possible. Our mission is to revolutionize travel through the power of technology and our employees passionately create, innovate and surmount challenges to make that happen. We know we’re a part of something bigger, especially since we’re global explorers too. That’s what makes us the No. 1 online travel company in the world.

Within Expedia Inc, the Fraud Operations department is part of the eCommerce Risk Team. Our mission is to develop and manage the strategies that protect Expedia Inc. from financial loss and/or brand damage across all brands and channels from fraudulent activity 24 hours a day/365 days a year. Our scope of responsibilities covers both leisure and business travelers with tastes and budgets ranging from modest to luxury, from nearly every continent to thousands of hotels and vacation rentals, hundreds of airlines, thousands of activities, and dozens of car rental companies.

The eCommerce Risk and Fraud team is seeking a highly motivated Fraud Support Analyst to support the Fraud Operations department with communicating with customers, customer service and other 3rd parties. Addressing customer response emails, communicating with the appropriate internal team members and managing, prioritizing, and maintaining SLA requirements on our inboxes are important components of the role. The eCommerce Risk and Fraud team is staffed 24 hours a day with the Prague team working 8 hour shifts between 7am to 6pm. Applicants must be flexible with their schedule and have the ability to work non-traditional shifts as well as some holidays. If you have great customer service skills, an analytical mindset, and are passionate about saving the company money, then this job might be for you!


Strong communication skills, self-motivation, and results-oriented approach;
Demonstrated customer service, and strong organizational skills;
Enjoys working in fast-paced and rapidly changing environment;
Flexibility to adapt and able to manage multiple assignments while working independently;
Attention to detail is critical;
Abide strictly by the company data protection policies safe guarding confidential and personal information;
Maintain professionalism at all times while on company premises and/or while representing Expedia, Inc.;
Strong PC proficiency including but not limited to all MS Office applications, and GDS knowledge is a plus;
Requires shift-work, including weekends, non-business hours, and holidays;
Exceptional typing/data entry proficiency;
Successful completion of a company-prescribed background check.

Work Experience and Education Guidelines:

Education: High school diploma required, college courses/degree a plus
Experience: 1+ years customer service experience required; call center, airline, or travel agency experience a plus

BENEFITS: 5 weeks holiday, Free beverages, New Offices in the center of Prague, Healthcare, Private Medical Care, Life Insurance, Pension Plan, Wellness and Fitness Reimbursement, Meal Vouchers, Travel Allowance, Public Transport Support.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

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