Basic information:

Company: Utilitywise Prague

Field: Customer Service

Job Type: Full time

Posted on: 01.09.2018

Salary:

Negotiable salary

Languages

English

B2B Customer Support Specialist

Our client is a leading manufacturer within the semiconductor industry. With more than 30,000 employees worldwide, they are the world’s largest manufacturer of analogue IC components and one of the leading suppliers of integrated circuit products for automotive and industrial industries.

Main Responsibilities

Provide B2B support to both internal and external customers worldwide with a focus on English-speaking countries
Support the customer mostly via email, but also via chat and phone
Build sustainable relationships and trust with customer accounts through open and interactive communication to achieve satisfaction

Your Profile

Excellent communication skills, fluent verbal and written in English
Customer oriented and motivated with the desire to succeed
Technical help desk experience an asset
Working knowledge of MS Office applications, Internet navigation and contact management software
Good time management and organisational skills
Accuracy and attention to detail
Interest in and willingness to work in an electronic environment
Excellent interpersonal skills

We Offer You

Full-time employment with an energetic international team
Fully paid training
12-month contract including a 3-month probationary period
Very healthy base salary
Potential performance bonus of 5000CZK every month
12 000CZK yearly wellbeing vouchers (accrual commences after probation – 1 000CZK tax-free vouchers/month paid at 6-monthly intervals)
20 days of holiday + 3 free days after 12 months (1 extra free day for each year of employment after the 3rd year, up to 30 holidays maximum)
50% or 100% discounted Multisport membership (www.multisport.cz)
Meal vouchers (commence after probation period)
Frequent team building & social events
Business trips as applicable
Ongoing training sessions & personal development endeavours
Free Czech and English language classes
An international work environment centrally located in Karlin

Training and Development

We provide full training in both sales skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within Utilitywise Prague.

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