Basic information:

Company: Expedia

Field: Customer Service

Job Type: Full time

Posted on: 06.09.2018


Negotiable salary



Technical Support Representative

This is an excellent opportunity to become a part of a Global IT Service Desk for Expedia, Inc. Core. You will be using the latest technology, providing technical support of more than 150 applications, working with Windows, Mac OS, Mobile devices including iPhone, Android, and Windows Mobile, VPN, Active Directory, Citrix, Cloud solutions.


Providing technical support (1st/2nd level) to internal users - applications, hardware, OS, network, and telecom issues
Systems analysis and support for Internet based solutions
Creating and maintaining accurate trouble tickets which entail recording problem/symptom, analysis performed resolution, and other information relevant to resolving the problem.
Escalation and notification of maintenance and outage activity


Technical background (Windows or Mac OS)
Enthusiastic about user support
Ability to identify complex problems
Team player
Communication skills
Excellent English + another European language considered as a benefit
Candidate should be able to work non-standard business hours


Competitive salary
Bonus scheme
5 weeks holiday
New offices in the center of Prague
Healthcare, Private Medical Care
Life insurance
Pension Plan
Wellness and Fitness Reimbursement
Meal Vouchers
Travel Discounts, Travel Allowance
Public Transport Support – yearly transportation pass for free
Service Award Program


Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

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