IT Customer Care Agent – Brno

Job description

The Position

You will be in touch with US customers who need help regarding technical issues, e.g. how to reset a password, how to set up router, etc.
You will be working in a nice comfortable office in Brno and from here you will also make phone calls to the customers.
Working hours: Mon-Fri, three-shift system.

Requirements

Candidate's profile

- Advanced spoken English (B2-C1 level)

- Good communicative skills

- Time flexibility – shifts are 12pm – 8am

- Knowledge of communication technology (TV, phone, Internet, etc.)

We offer

We offer

- Minimum wage is 26,000 CZK monthly

- If you are able and willing to work night shifts, your wage can go up to 35,000 CZK

- 50% bonus for night shifts

- If you do not live in the Czech Republic, our relocation contribution of 16,500 CZK will help you

- We also offer meal vouchers, sick days, education programmes, pension insurance, working in a modern office