Basic information:

Company: Grafton Recruitment s.r.o.

Field: Customer Service

Job Type: Full time

Posted on: 05.12.2018


Negotiable salary



EMEA SSC Administrator with German

Job description

Operating within an EMEA, the SSC Administrator is a key role supporting the team of 25 people. The company expands their business currently and they are looking for new colleagues who are eager to get involved in all aspects of the EMEA SSC, within a growing team in Prague. We are looking for people who want to progress and grow within this organisation.

In addition to providing administrative support, the role requires building relationships, communication is key in performing this role. The role will also co-ordinate the query management and key incident processes.

  • Assist with creation of spreadsheets and other documents as required.
  • Ensure the quality of the administration tasks (to have the information needed to help the team deliver the best service the company can provide).
  • Share information where required with a matrix of teams including client team and central services team.
  • Perform other ad hoc reporting and project duties as required.
  • Continue to look for ways to improve the administrative processes.

Why to join this company:

  • It´s a team environment which encourages people to use their initiative.
  • Extensive long-term opportunities for personal and professional development (for hard workers looking to learn and being open to opportunity there is a fast track career ladder for the dedicated)


  • Fluency in written & oral English.
  • Other EU language: native/professional level of German.
  • Experience in an office working environment, or customer services.
  • A team orientated attitude.
  • Able to communicate clearly and concisely at all level’s.
  • Organised and highly motivated professional.
  • Good knowledge of Microsoft packages; Excel, Word etc.


  • 25 vacation days
  • 3 Sick days
  • 2 Home Office per month
  • Multisport card
  • Meal vouchers
  • Bonus (quarterly paid)
  • Corporate events and team events

Other info:
Send us your CV in English and Czech if you have one.

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