Basic information:

Company: Utilitywise Prague

Field: Customer Service

Job Type: Full time

Posted on: 11.12.2018

Salary:

Negotiable salary

Languages

Spanish

Customer Service Specialist with Spanish (Catalan or Basque | Starts in 2019)

Our client for this project is a company which provides the most convenient way to pay for parking in several countries including USA, Canada, Australia, UK, Spain, and France. For customers it means no more coins or pay & display receipts; now they can pay using a debit or credit card right from their phone, and add more time without going back to the meter.

This position entails receiving customer inquiries, typically from those struggling to navigate an automated payment system, and facilitating their request by taking details, creating accounts and assisting them with any issues they may have. We are looking for applicants who can handle a high volume of inbound calls to assist these customers, ensuring the payment process goes as smoothly as possible. The successful candidates will need to demonstrate high levels of customer service, enthusiasm and communication skills to be able to complete this essential service successfully for our client. This is a purely inbound customer service campaign with no sales required.

Your Profile

Native level Spanish speaker
Excellent English required
Excellent phone/written/communication/listening skills
Enthusiasm, energy and a positive attitude
Comfortable talking on the phone whilst typing on a PC
Be flexible in regards to working hours (24/7 operation)
Legally qualified to work in the Czech Republic

We Offer You

Full-time or part-time employment (6-month contract including a 1-month probationary period), 10 hour shifts (4 a week for full-time and either 2 or 3 shifts per week for part-time) from 8.30am until 7pm, shift cycle includes 2 Saturdays each month (no Sunday shifts)
Fully paid training, paid overtime
5 000CZK yearly attendance bonus (2 500CZK every 6 months and paid at 6 monthly intervals)
12 000CZK yearly wellbeing vouchers (accrual commences after probation – 1 000CZK vouchers/month paid at 6 monthly intervals)
20 days of holiday + 3 free days after 12 months (1 extra free day for each year of employment after the 3rd year, up to 30 holidays maximum)
50% or 100% discounted Multisport membership (www.multisport.cz)
Meal vouchers (commence after probation period)
Frequent team building & social events
Ongoing training sessions & personal development endeavours
Free Czech and English language classes
A diverse international work environment with global brands in centrally located Karlin

Paid Training and Development

We provide full training in both sales skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles with ICON Communication Centres (Utilitywise Prague).

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