Basic information:

Company: Utilitywise Prague

Field: Customer Service

Job Type: Full time

Posted on: 28.01.2019

Salary:

Negotiable salary

Languages

English

Customer Relations with native English (UK Market)

Our client for this project is a leading provider of communications services connecting consumers and businesses through cloud-connected devices worldwide. They provide a robust suite of feature-rich residential and business communication solutions that offer flexibility, portability, and ease-of-use for both landline and mobile phones.

Main Responsibilities

Taking inbound phone calls from existing customers (no outbound calling required)
Lite technical support
Update customer data within a CRM
Manage payments from customers
Ensure high standards of customer satisfaction

Your Profile

Native level English
Working experience minimum 6 months in a call centre
Sales experience is an advantage
Already living and ready to work in Czech Republic
Dynamic, positive, hardworking & persuasive personality
Enjoy being part of a motivated and focused sales team
Be flexible in regards to working hours (shift patterns including weekends available)
Knowledge of sales techniques and sales processes is beneficial
Business focused and target driven
High degree of personal integrity

We Offer You

Full-time employment (12-month contract including a 3-month probationary period)
Fully paid training, paid overtime, no weekend or evening shifts
5 000CZK monthly performance-based bonus (paid monthly)
12 000CZK yearly wellbeing vouchers (accrual commences after probation – 1 000CZK tax-free vouchers/month paid at 6-monthly intervals)
20 days of holiday + 3 free days after 12 months (1 extra free day for each year of employment after the 3rd year, up to 30 holidays maximum)
50% or 100% discounted Multisport membership (www.multisport.cz)
Meal vouchers (commence after probation period)
Frequent team building & social events
Business trips as applicable
Ongoing training sessions & personal development endeavours
Free Czech language classes
An international work environment centrally located in Karlin

Paid Training and Free Development

We provide full training across a variety of skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within ICON Communication Centres (Utilitywise Prague).

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