Basic information:

Company: Grafton Recruitment s.r.o.

Field: Customer Service

Job Type: Full time

Posted on: 13.05.2019

Salary:

Negotiable salary

Languages

English

Service Coordinator for EMEA region

Job description

This role is a perfect opportunity to take the next step in your career if you’re passionate about technology and delivering optimal customer service results.

As a Service Coordinator, you will be responsible for the management and optimization of the company’s Warranty Exchange and Returns (RMA) Service Operations. The highest of customer service standards are expected to ensure cost effectiveness and process efficiency.

As Service Coordinator you will be responsible for:

  • Providing highest quality customer service and maintenance of customer relationships (monitoring customer satisfaction, ensuring warranty policies are met within product exchanges/returns)
  • Encouraging excellent working collaboration between customers, service centers and support providers (attending meetings with Corporate Customer Services, Service Centers and Support teams)
  • Coordinating and monitoring returns and inventory (creating RMA’s)
  • Suggesting and implementing improvement methods to processes
  • Encouraging training and development of processes withing regional Service Centers
  • Actively monitoring Service Center problems and ensuring efficient resolution
  • Coordinating between RMA related queries, Account Management problems, Technical Support and Finance
  • Compiling reports and statistics

Requirements:

  • A minimum 1 year of experience within the high-tech industry - customer service/reverse logistics experience is preferable
  • A high-school diploma or equivalent – college degree is preferable
  • Fluent English (C1) (French or Russian is a benefit)
  • Some working knowledge of CRM systems (Oracle/SAP) and good use of Microsoft Office (Excel, Outlook, PPT, Word)
  • Experience in working within an international environment is preferred
  • Ability to work both autonomously and within a team
  • Strong communication, decision-making and organisational skills

Benefits:

  • Bonuses
  • 25 vacation days per year
  • Fitness Allowance
  • Meal voucher (benefit level of CZK 110 per working day)
  • Employee Stock Purchase Plan (ESPP)
  • Employee Life Insurance
  • Employee Accidental Insurance
  • Supplementary Retirement Contribution

Other info:
Send us your CV in English and Czech if you have one.

For more related job opportunities visit <a href="http://www.grafton.cz/en/job-search?utm_source=jobboard&utm_medium=jobposition&utm_source=jobboard&utm_medium=jobboard">www.grafton.cz/en/job-search?utm_source=jobboard&utm_medium=jobposition

Apply for this position

In compliance with the new EU General Data Protection Regulation (GDPR), we would like to bring to your attention that by clicking on "Apply for job" button displayed by each job ad, you will be redirected to another website (not Prague.TV). Please carefully read their privacy policy and terms and conditions before you submit your personal data.

Facebook comments

Pražské Benátky

Enjoy Prague from a different view

Prague Daily Monitor

Prague’s # 1 source for Czech news in English - Sign up for...

Airwaynet

Fast and reliable internet connection in Prague!

KUKBURG - Farm to table

Our meat and products straight to your table

Canadian Medical – Hadovka

Nothing is more important than your health!

AGORA

Greek bistro & food market

World Fusion Writing and...

Writing and Editing service in Prague

Levain

Destination for foodlovers


PragueMonitor.com

Prague’s # 1 source for Czech news in English…


PragueConnect.cz

Expat and Czech Business Professional Network


Tschech.News

German Language Info Service


Brno Daily

New English-language online magazine for Brno...


Czech Mu

捷 目 is the first-ever Chinese language online newspaper...