Field: Human Resources
Job Type: Full time
Posted on: 11.04.2017
CLIENT SERVICE COORDINATOR, 35 000 CZK
- Establishes and develops manager relationships expands existing manager relationships to ensure maximum customer satisfaction
- Implement and manage vendor Programme for assigned client,
- Communicates and shares information regarding contractors, subcontractors and client needs; regularly contacts the client hiring manager during assignments/projects to remain aware of project status, gathers feedback from client about progress/performance, and resolves or escalates any issues appropriately
- Fulfils client service through frequent interaction with client managers
- Work in conjunction with vendors, ensures remarkets and contract extensions by maintaining awareness of client project progress, including end dates and extensions, to maximize business opportunities
- Plan, organize and conduct quarterly performance reviews of the sub-vendors to monitor their performance against service level agreements; including periodic benchmarking of sub-vendor population for comparison and evaluation purposes.
- Experience working as the client interface, aware of organisational culture differences
- Native Czech language and advanced English language
- Work experience in customer service min 2 years
- Career development
- Employee benefits
Apply for this position
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