Basic information:

Company: Grafton Recruitment s.r.o.

Field: IT & Telecoms

Job Type: Full time

Posted on: 06.04.2018

Salary:

Negotiable salary

Languages

English

IT Technical Specialist with SWEDISH

Job description

Interested in IT? Join our international team of the company that has offices in 220 countries all over the world!

Responsibilities include:

  • Logging, categorizing and solving all incoming ticket activity in the Helpdesk Desk application
  • Providing onsite and remote assistance to users (internal colleagues) related to IT issues/requests, analyzing and evaluating these requests (if necessary forward them to 2nd level of IT support)
  • Answering incoming support requests and resolving help desk tickets received via our ticketing system
  • Providing timely resolution of end user problems
  • Supporting corporate and contacting internal colleagues when required to do so
  • Suggesting process improvements to the supervisor when needed

Apply for this position

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