Basic information:

Company: Grafton Recruitment s.r.o.

Field: IT & Telecoms

Job Type: Full time

Posted on: 06.04.2018

Salary:

Negotiable salary

Languages

English
German

IT Help Desk with German - Become a CERTIFIED IT Professional

Job description

Gain a valuable IT certificate and become a licensed IT Professional.

Are you looking for more advanced position where you will be not only processing tickets and resetting passwords? You can gain experience with Integration (routing, switching), implementation, unified communication, network security, data centres?

New IT project has been opened in Prague. You now have an opportunity to start in a new company, in modern offices, providing high-quality IT services to top clients and institutions across Europe.

We’re looking for candidates who have brief experience in customer support or IT help desk, who want to be part of something new and help build an international support business. You will have an opportunity for career progression and gaining valuable IT skills. You will be provided with a detailed training so the position is also available for juniors with strong motivation for IT and technology.

You will mostly be responsible for:

  • Communicating with VIP clients (international companies, public institutions)
  • Dealing with different IT- related queries, for example, systems security setting, access setting, data centers, routing and others
  • Creating tickets and clients' requests
  • Providing client care via phone/e-mail
  • Forwarding difficult or complex trechnical problems
  • Data maintainance

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