Basic information:

Company: Utilitywise Prague

Field: IT & Telecoms

Job Type: Full time

Posted on: 24.06.2018

Salary:

Negotiable salary

Languages

English

ICT Site Support

We are looking for a full time ICT Helpdesk Analyst to join our IT Team. Reporting to the Head of IT Operations you will be based in our Prague office providing frontline support for users across a range of different technologies and hardware. Your normal working hours will be between 8.30am and 5pm but you should be prepared to work longer in peak periods of work in extraordinary cases. Flexibility will be an advantage.

Main Responsibilities

Provide frontline support for users across a range of different technologies and hardware
Taking and resolving tickets from users with technical issues with a view to resolve at first contact.
Supporting end users to ensure their equipment is in good working order
Support for PC applications and electrical equipment.
Providing assistance in technical projects such as rollouts, implementation of new systems and upgrades.
Supporting network infrastructure

Your Profile

Experienced in troubleshooting Microsoft Windows and Office applications issues
Knowledge of Windows Server Administration
Knowledge of VOIP
PC hardware/software understanding
Knowledge of Active Directory
Fluent English
18 months experience in a similar role (1st, 2nd Line/Desktop/Helpdesk support)
Understanding of telephony and VOIP technologies
TIL qualification
Experience in shared service or contact centres
ITIL\Service Management
Basic knowledge of programming
Basic database administration

Personal Qualities

Flexible and willing to learn new technologies
Organizational & team working / building
Good presentation/communication, written and verbal
Self-motivated
Able to work overtime/call-out as required for the needs of the business
A small amount of travelling may be required.
Able to identify key resources without assistance
Proof of eligibility to work within the EU and the UK

We Offer You

Full-time employment (12-month contract including a 3-month probationary period)
Fully paid training, paid overtime, no weekend or evening shifts
5 000CZK monthly performance-based bonus (paid monthly)
5 000CZK yearly attendance bonus (2 500CZK every 6 months and paid at 6 monthly intervals)
12 000CZK yearly wellbeing vouchers (accrual commences after probation – 1 000CZK vouchers/month paid at 6 monthly intervals)
20 days of holiday + 3 free days after 12 months (1 extra free day for each year of employment after the 3rd year, up to 30 holidays maximum)
50% or 100% discounted Multisport membership (www.multisport.cz)
Meal vouchers (commence after probation period)
Frequent team building & social events
Business trips as applicable
Ongoing training sessions & personal development endeavours
Free Czech and English language classes
A diverse international work environment with global brands in centrally located Karlin

Paid Training and Free Development

We provide full training across a variety of skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within Utilitywise Prague.

Apply for this position

In compliance with the new EU General Data Protection Regulation (GDPR), we would like to bring to your attention that by clicking on "Apply for job" button displayed by each job ad, you will be redirected to another website (not Prague.TV). Please carefully read their privacy policy and terms and conditions before you submit your personal data.

Video on YouTube

Related jobs

Facebook comments

Prague Airport Transfers

Prague Airport Transport: Private, Shuttle & Limo-service!

Sushiqueen

Sushi for You newsletter - Sign up Now! Always something...

Unicare Medical Center

20 Years of true caring for the international community!

Rustic Jerky

Superfood for Carnivores!

Expats Center Prague

Services for expats, designed by expats

Balloon Adventures Prague

Welcome to the ballooning world!

Proudly

Live your life full-time

Decathlon Černý Most

Make sports accessible to you


PragueMonitor.com

Prague’s # 1 source for Czech news in English…


PragueConnect.cz

Expat and Czech Business Professional Network


Tschech.News

German Language Info Service