Basic information:

Company: Reed Specialist Recruitment

Field: IT & Telecoms

Job Type: Full time

Posted on: 05.02.2019


Negotiable salary



Service Desk Analyst with Danish or Dutch

REED is currently handling recruitment activities for our international client. The company operates in the Czech Republic with an IT multilingual operational support team in Prague, and can potentially offer a very rewarding job opportunity for the right candidate. At the moment, we are looking for candidates to join their Service Desk team with Danish or Dutch language skills.


As a Service Desk Analyst, you will be responsible for:

· Receives Service Requests via Telephone, E-Mail, Fax, Internet or while Monitoring

· Manages resolution of Service request

· Handles incidents and service requests ranging from end user logon problems to functional support to business units

· Documentation of Service Request and Incidents using a CRM Tool

· Highlight errors / discrepancies in customer data

· Getting the problem solved within the first contact


To be an ideal candidate for the Service Desk Analyst position, you should meet the following criteria:

· Ideally 1 year of experience in Customer Service

· Excellent customer service skills and telephone way

· Good problem solving and technical skills

· Work experience in Shared Service Center is appreciated

· Experienced in troubleshooting, software / hardware installation and routing technologies is an advantage

· Speaking and writing skills in English + advanced Danish or Dutch

Our client offers:

· The opportunity to work in a multicultural company

· Educational courses and training

· Opportunities to learn and grow within the company

· 5 weeks holiday, sick days, cafeteria, notebook, cell phone, meal vouchers, flexible working hours


Location: Prague

Starting date: Immediately / negotiable


If you are interested in this job, please feel free to contact us.

Jitka Klimová

Reed has all openings available on our company website: You can support us on Facebook by liking, where you can find more interesting information about hiring processes and news from recruitment.

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Reed Global - Europe is acting as an Employment Agency in relation to this vacancy.

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