Basic information:

Company: Indago Recruitment

Field: IT & Telecoms

Job Type: Full time

Posted on: 12.04.2019


Negotiable salary



Endpoint Security Support Engineer

2018 was another successful year for our Client, as well as numerous industry awards for their products and solutions, their Prague office has grown dramatically almost doubling in size and creating new career & development opportunities for their employees.

Specialising within IT Infrastructure Security and known for their innovation, we are actively hiring a talented Endpoint Security Support Engineers to provide support to key partners across CEE.

Joining at 1st or 2nd Level Network Engineer, you will be responsible for working with Customers and Partner’s across Central & Eastern Europe from modern offices in Prague.

Some of your responsibilities will include:

Providing technical support on our client’s Endpoint Security solutions via the telephone, messenger etc.
Analyse and investigate the problem and provide addressable solutions to the Client wherever possible
Reproduce customer lab environments when necessary
Escalate technical cases when necessary
Building and maintaining your product knowledge

The skills & experience which are required, include:

Strong verbal & written communication skills (English is the main language)
Good understanding of various network protocols (routing, switching, TCP/IP etc.)
Hands-on experience with some Endpoint Security technologies (e.g. Firewalls, Anti-Spam, Virus, IPSec, IDS/IPS etc.)
Knowledge of Virtualisation technologies (e.g. Hyper-V and/or VMWare)
Demonstrate good problem-solving skills

It would be nice to also have some of, but is NOT essential:

A networking qualification e.g. CCNA, CCNP, JNCP, CCSA etc.
Another CEE Language

What can we offer?

Full product training leading to industry recognised certifications
The opportunity for further training and certification, e.g. Cisco
6 weeks holiday, YES, 30 DAYS! per annum
Very competitive fixed salary
On-Hire Stock & Bonus Stock
Meal Tickets & Activity Pass
Modern Office located next to the metro

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