Basic information:

Company: ManpowerGroup

Field: Management & Executive

Job Type: Full time

Posted on: 24.11.2017

Salary:

Negotiable salary

Languages

English

Digital Customer Experience Manager

Job description

- Identify and manage the web and eCommerce UX improvements, prioritize and inform the development roadmap for execution together with the digital team

- Create and implement user research and testing methods/processes to gather feedback (Satisfaction Surveys, Feedback mechanism, NPS etc.) and translate into actionable outcomes

- Lead projects such as AB Testing to improve overall site conversions and usability by continuously evaluating current user behavior and site design and structure.

- Create journey maps, interaction flows to communicate the design and flows.

- Ongoing management of the web Information Architecture (IA) related to content and navigation in close collaboration with the Product Catalogue Team

- Drive customer / visitor engagement through design thinking and content strategy

- Online community and social media experience is a plus

- Measure and report on conversion rates as part of optimizing online customer engagement

- Create strong cross functional relationships with peers in other business units to foster shared learning and leverage best practices through a data driven approach

Requirements

- Bachelor's degree in Marketing or Business, Master degree preferred

- Experience from international enviroment

- At least 3 years within Marketing/eCommerce role

- Ability to leverage digital and behavioral metrics and insights to drive business decisions or direction

- Experience with Web analytics and A/B Testing tools

- Experience with Online Survey tools

We offer

- You will work in an open and transparent corporate culture where leadership, relations and respect are important values

- You will participate on very interesting project between countries and regions

- You will get motivating salary and annual bonus

- And also: 5 weeks of vacation, 5 Sick days, meal and relax vouchers, free transport pass within Prague, Contribution to pension insurance

Apply for this position

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