Basic information:

Company: Expedia

Field: Management & Executive

Job Type: Full time

Posted on: 08.03.2018


Negotiable salary



Manager, Lodging Content Operations (Maternity Cover)

Looking to combine your excellent leadership skills, passion for the travel industry and technology interests into one great job? Now is a brilliant time to develop your career at Expedia and join us in revolutionizing travel through the power of technology.

The successful candidate will manage a team of Lodging Content Associates located in Prague and is responsible for the onboarding of new hotel partners within the Expedia Central/Eastern Europe region, and the delivery of operational KPIs including high-quality content, product, rates & inventory onto Expedia Inc. sites, supplier engagement /customer service issue management

Stakeholder management is a key skill as the successful candidate will work closely with internal & external customers, Market Management, hotel partners, and colleagues from content, media, star ratings, data management, geography, and localization teams, as well as stakeholders from other departments when involved in regional or global projects and initiatives. This role will report into the Director for Central & Eastern Europe within the Global Supply Operations group (GSO).


Build and manage a cohesive team of Lodging Content Associates, providing ongoing training, career path development and soft skills/employee development
Perform stakeholder management responsibilities inclusive of influencing at a region, market, or functional level on operational performance matters.
Effectively collaborate with internal partners to raise and resolve issues, inclusive of challenges at a site or broader level
Participate in budget management matters such as headcount management and morale.
Efficiently balance capacity, ensuring that workload is throttled across sites or regions as needed
Continuous improvement of processes and workflow analysis
Accurate reporting and tracking of operational performance; developing action plans for improvement.
Own all key performance metrics, including, but not limited to, average handle times, case age, partner experience
Assume other content and project tasks, as assigned by EMEA Director
Work Experience and Educational Guidelines:

Minimum three years of team management experience in an operational/hospitality/OLTA would be desirable
Proven ability to work efficiently in a deadline-driven environment
Team-management and/or Project-management experience
University degree
Travel industry experience
Solid understanding of the hotel industry and differing amenities that appear in different types of hotel product
Experience with content databases and management tools
Core Competencies:

Fluency in English, both oral and written
Fluency in Polish/Czech/Romanian/Bulgarian or Hungarian desired
Excellent skills in communication, cross-team work, and creative solutions
Excellent writing, spelling, and grammar skills, with keen attention to detail
Able to complete work to program standards by making independent decisions by applying definitions & criteria
Excellent skills in MS Office, including Word, Outlook, Excel, and PowerPoint. Experience with Access a plus
Knowledge of SharePoint and Salesforce a plus
Sales/negotiation skills a plus
Knowledge of photo production, aesthetics and digital media a plus

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Apply for this position

Facebook comments

Prague Yoga Collective

Yoga classes in English

JUDr. Markéta Allnutt

English language legal services in Prague!

Prague Daily Monitor

Prague’s # 1 source for Czech news in English - Sign up for...

Rustic Jerky

Superfood for Carnivores!

Honeywell, spol. s r.o.

Driving Infinite Possibilities Within A Diversified, Global...


Men's suits, Ladies' tailor-made costumes


Sushi experience

Prague’s # 1 source for Czech news in English…

Expat and Czech Business Professional Network


German Language Info Service