Basic information:

Company: Utilitywise Prague

Field: Sales

Job Type: Night shifts

Posted on: 12.03.2019


Negotiable salary



Inbound Sales Consultant with native English (Australian Market – Night Shifts)

Our client for this project is a leading provider of communications services connecting customers and businesses through cloud-connected devices worldwide. They provide a robust suite of feature-rich residential and business communication solutions that offer flexibility, portability and ease-of-use for both landline and mobile phones. Our client needs friendly and knowledgeable colleagues to help drive the adoption of Vonage products in Australia, a brand new market for our client. This role is perfect for native English speakers who are familiar with the Australian market (worked, lived, or studied in Australia). For this role, there is no cold-calling, and the shift patterns are from 1AM to 9.30AM. For students, we also offer part-time positions to complement their studies while they gain international business experience.

Main Responsibilities

Manage new business leads and converting them into new customers
Take inbound calls with a view to generating new business
Update and manage CRM software with customer data
Communicate effectively and professionally with customers while managing a calendar of call backs to potential business
Work as part of a team supporting colleagues where necessary
Focus on continually achieving and exceeding targets

Sales Skills

You will be able to demonstrate excellent presentation skills and be able to pitch Vonage’s hosted product via the Telephone, and virtual mediums.
You will have the ability to train, educate and or inform Vonage customers on the Vonage hosted product and broader technologies.
You will be able to articulate the benefits both from a user, and commercial aspect of the Vonage hosted telephony service.
You will be able to identify, develop and close sales opportunities.
You will be the expert for Vonage hosted products and associated services.
You will be informed and knowledgeable of the continuously changing telephony market.

Key Personal Skills

Excellent Listening and Questioning skills
Be able to interact confidently with potential/current/internal customers.
A team player
Problem-solving skills that are effective and deliverable.
Totally Customer Focused
Able to prioritise
Have an attention to detail.
Resilience, a tenacity to win
Motivated Self Starter

Key Competencies required for the role

Problem Solving – Resolve complex issues and develop workable solutions.
Communication – Has a high impact to inspire and motivate others.
Inspiring Success – Creates expectations of success within the department.
Negotiating and Influencing Others – Uses different influencing and negotiating strategies.
Quality Orientation – Schedules activities to achieve successful completion of a task or project.
Team Working – Works co-operatively with others.

Knowledge & Experience required for the role

Excellent English language skills. Written and spoken
Excellent presentation skills
Interest in the telecommunication /software industry
Sales experience in a technical environment preferable
Knowledge of telecommunication industry / VOIP services preferred
Ability to communicate at various levels internally and with mid/senior management prospects

We Offer You

Full-time employment (12-month contract including a 3-month probationary period)
Fully paid training, paid overtime, no weekend shifts, some evening shifts
5 000CZK monthly performance-based bonus (paid monthly)
12 000CZK yearly wellbeing vouchers (accrual commences after probation – 1 000CZK tax-free vouchers/month paid at 6-monthly intervals)
20 days of holiday + 3 free days after 12 months (1 extra free day for each year of employment after the 3rd year, up to 30 holidays maximum)
50% or 100% discounted Multisport membership (
Meal vouchers (commence after probation period)
Frequent team building & social events
Business trips as applicable
Ongoing training sessions & personal development endeavours
Free Czech language classes
An international work environment centrally located in Karlin

Paid Training and Free Development

We provide full training in both sales skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within ICON Communication Centres (Utilitywise Prague).

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