Basic information:

Company: Grafton Recruitment s.r.o.

Field: Others

Job Type: Full time

Posted on: 30.05.2018


Negotiable salary



Client Service desk officer

Job description

We are looking for candidates interested to take on role where they will be responsible for communication with clients .

If you are looking for a multicultural experience, friendly environment of the international banking institution, send us your CV!

Your key responsibilities:

  • Provide clients with a unique entry point for 1st level of support;
  • Manage clients´ daily requests including paper-based payments;
  • Handle all local payments’ and operational issues;
  • Report incidents and liaise with appropriate internal parties when needed;
  • Manage clearing processing and database with state organizations request;
  • Static data input, opening/closing/updating account or client info in core banking system;
  • Maintain client files and upload or update them in the bank’s systems;
  • Prepare audit letters for corporate clients;
  • Monitor dormant accounts and liaises with RM on action to be taken (leave, close, etc.)
  • Keep an up-to-date database about customers’ queries and complaints in CRM tool;


  • Excellent written and spoken ENGLISH and CZECH
  • Education preferably in finance or economics
  • Experience from banking
  • Experience with payment procesing
  • Excellent communication and analytical skills
  • Knowledge of the fundamental principles of operations and their processing system
  • IT literacy


  • 6 weeks of holidays
  • 10 sick days
  • 100 CZK meal vouchers
  • Contribution for pension/life insurance
  • Individual language classes
  • Annual bonus

Other info:
Are you interested in this position? Please fill in the contact form or send us your CV both in English and Czech language with the ref. number in the subject of your application.

If you have had an interview in Grafton already, please contact your consultant directly via e-mail.

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