Basic information:

Company: Expedia

Field: Customer Service

Job Type: Full time

Posted on: 18.09.2018

Salary:

Negotiable salary

Languages

English

Destination Coordinator

Are you passionate about travel? Do you have an interest in activities? Our Expedia Local Expert business is looking to add to their team in Prague. The Expedia Local Expert line of business sells activities and services including theme park tickets, Broadway shows, tours, attractions, ground transfers, and airport parking to consumers before they leave on their trips and/or while they are in destination.

In this role you will have daily interaction with external partners, other members of the Expedia Local Expert team, and internal managers for multiple lines of business. The Destination Coordinator supports the Destination Managers in their day to day duties.

What you’ll do:

Assist supply partners with changes to their offers on the company systems and customer service issues
Assist with the maintenance of a supplier database containing rates, evergreen permissions, notification preferences, waiver requirements and supplier specific history and trends
Handle issues when surfaced by supplier or Expedia Accounting
Actively handle rate renewal and insurance projects and ongoing rate changes and insurance updates within company systems
Assist account managers with collecting information from new suppliers and reviewing for accuracy before being submitted to content team or DM to load as new partner
Build ad hoc reports to assist account managers with accomplishment of supply objectives in individual markets
Assist with supply contract negotiation/amendments and insurance tracking for new and existing suppliers.
Ad hoc projects

Who you are:

You’ll fit this role if you have:

An ability to earn the trust of suppliers so they think of us first when the make a change or have situations come up that will impact our sales.
An understanding of the needs of the business, anticipating and developing business priorities to meet these needs.
An ability to be able to think through complex problems, analyse data and identify root causes and take appropriate action to eliminate future issues.
Experience running multiple competing and shifting priorities across the portfolio in combination with current projects.
A strong sense of ownership to each assigned project or initiative and work it through to the best possible outcome. Focusing on what is best for our customers, Expedia and our partners.
Excellent knowledge of Microsoft Office Tools. Technologically adept.

Why join us:

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

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