Komerční banka named Bank of the Year

The best bank in 2017 in the Czech Republic was Komerční banka, which also won last year. The best insurance company prize went to Allianz for the third time in a row. In the Mortgage of the Year category, Hypoteční banka won for one of its products.

The 16th annual award ceremony for Bank of the Year (Banka roku) took place Nov. 28 at Žofín Palace in Prague. The top prizes were determined by an expert jury. The main partners of the awards are KPMG, Fincentrum and Le Premier. Other partners are Konto Bariéry, STEM/MARK and MotejlekSkocdopole.com. The latter is a patron of the Private Bank of the Year award.

Česká spořitelna defended its leading position as the most-trusted bank, which was voted by consumers and tabulated by the STEM/MARK agency.

The Bank Without Barriers category, which was assessed by mystery shoppers from Konta Bariéry, was won by Československá obchodní banka. Konta Bariéry is a project of the Charter 77 Foundation (Nadace Charty 77) to improve the lives of people with mobility restrictions.

J & T Banka won the Private Bank of the Year category.

Banker of the Year went to Tomáš Spurný, managing director of MONETA Money Bank. The insurer of the Year went to Martin Žáček, managing director of UNIQA pojišťovna, for the third time in a row.

"Thanks to our new partner, KPMG, we could also include information on assessing the customer experience at individual banks and insurance companies. With the gradual balancing of the technical parameters of the individual products and services, we can consider the customer experience as one of the key parameters according to which the individual banks and insurance companies in the Czech market are evaluated in practical life,” Petr Stuchlík, chairman of the organizing committee, said in a press release.

Zdeněk Tůma, a member of the organizing committee from KPMG, said the awards were more than just symbolic. “Clients of banks and insurance companies are increasingly able to compare products and services in detail. So this is far from being only about prizes. Clients seek the maximum added value for their money. We also want to show banks and insurers how important it is to meet customer expectations today and not disappoint them in any way,” Tůma said.

The number of categories this year was reduced to eight from 15 that were in previous years. The Bank of the Year Awards have been given to Czech financial institutions and the products they have provided since 2002.

Complete results of the Banka roku 2017 awards

Bank of the Year
1. Komerční banka, a.s.
2. Česká spořitelna, a.s.
3. Raiffeisenbank a.s.

Banker of the Year
Tomáš Spurný, managing director, MONETA Money Bank, a.s.

Insurance Company of the Year
1. Allianz pojišťovna a.s.
2. Kooperativa pojišťovna, a.s., Vienna Insurance Group
3. Česká pojišťovna a.s.

Insurer of the Year
Martin Žáček, managing director, UNIQA pojišťovna, a.s.

Most Trusted Bank of the Year
1. Česká spořitelna, a.s.
2. Komerční banka, a.s.
3. Československá obchodní banka, a. s.

Private Bank of the Year
1. J & T BANKA, a.s.
2. Československá obchodní banka, a. s.
3. Komerční banka, a.s.

Bank Without Barriers
1. Československá obchodní banka, a. s.
2. Česká spořitelna, a.s.
3. Air Bank a.s.

Mortgage of the Year
1. Hypoteční banka, a.s. – Hypotéka s hypoteční zónou
2. Česká spořitelna, a.s. – Hypotéka online
3. Air Bank a.s. – Nová hypotéka s chytrou rezervou